Search result for Certificate in customer service Online Courses & Certifications
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SAP Customer Service (CS/SM) - Service Management module
by John von Aspen- 4.3
7 hours on-demand video
In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. Learn from someone who actually implements customer service at client sites every day....
$16.99
Introduction to Social Media Marketing
by Anke AudenaertTop Instructor- 4.9
Approx. 15 hours to complete
Learners don't need marketing experience, but should have basic internet navigation skills and be eager to participate and connect in social media. Introduction to the Facebook Social Media Marketing Professional Certificate Careers in Digital Marketing About Professional Certificate Surveys How to Be Successful in This Course Professional Certificate Job Search Resources Overview...
Innovation for Entrepreneurs: From Idea to Marketplace
by Dr. Thomas J. Mierzwa- 4.6
Approx. 11 hours to complete
Earn a Degree Online in Entrepreneurship and Innovation Customer Discovery and Validation Customer types Customer archetypes Customer segments and business models Customer segments, value propositions, product features Customer value Troubleshooting your customer discovery...
Customer Service -Delivering Presentations & Decision Making
by The Art Of Service- 5
32 mins on-demand video
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services....
$11.99
Essentials of Customer Service
by Saurabh Jetli- 5
36 mins on-demand video
Simplifying delivery of customer service The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service....
$11.99
Supply Chain Logistics
by Rudolf Leuschner, Ph.D.- 4.7
Approx. 8 hours to complete
One word: Logistics! In this introductory Supply Chain Logistics course, I will take you on a journey to this fascinating backbone of global trade. Finally, you will be able to select the options that enable you to develop logistics networks, that minimize costs and deliver top customer service. Striving for Logistics Customer Service Logistics Customer Service...
Dealing With Angry Customers
by Dragos Iliescu- 4.4
1 hour on-demand video
We live in an age when it’s become impossible to doubt how important each customer is for a business. The trouble is that angry customers don’t really care about the customer service representative’s feelings. I’ve worked in customer service for close to ten years, six of which I’ve spent training telemarketing and customer service representatives and supervisors....
$10.99
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Customer Service to Customer Relationship Management
by Coach Jarret- 4
1.5 hours on-demand video
While all businesses focus their efforts on excellent customer service it usually ends there. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer....
$9.99
Customer Service · Client Retention and Growth Strategies
by Thomasina Shealey · MBA- 3.5
1 hour on-demand video
Grow Your Business · Get Creative With Your Customer Service Using Unconventional Client Retention Strategies Being in sales, running our day-to-day business; we sometimes neglect and lose focus of our core foundation and goal, developing deep, lasting, sustainable customer service skills and client relationships; without which, we would be out of business in short order....
$11.99
Customer Service: Keep 'em coming back!
by The Main Street Entrepreneur- 4.6
34 mins on-demand video
How to give the best customer service in your industry and keep those customers raving about your business. Customer service is one of the most important concepts for any business to master....
$13.99