Brief Introduction
Simplifying delivery of customer serviceDescription
The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service. It highlights how every company today needs a strong VOC process and that companies start listening to their customers.
Requirements
- Requirements
- an open and willing mind,
- A realization that we exist becasue of our customer, customers provide for our lifestyles and our bread and butter and if we do not take great care of our customers we will soon be irrelevant.
Saurabh Jetli
5 Raiting
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