Customer Service -Delivering Presentations & Decision Making
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Brief Introduction
An introductory course about learning to prepare, build and deliver a presentation to have a better customer service.Description
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
This course gives you Practical, concise help for dealing with customers: The Delivering Presentations & Public Speaking plus Decision Making course paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training.
This course covers how you prepare for your presentation, how you deal with issues that may pop up during your presentation as well as hints and tips to keep in mind when you deliver your presentation.
The course also teaches you how to build your presentation.
The concepts covered in each of the categories are as follows:
Introduction Delivering Presentations & Public Speaking
Decision Making & Assertiveness
Preparing your Presentation
Building your Presentation
Issues when Presenting
Delivering your Presentation
Conflict Resolution
Strategies
Tips to Remember
Requirements
- Requirements
- Basic understanding of the business industry
- Knowledge of the English language
- Completed the Custer Service Foundation course
The Art Of Service
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