Search result for Customer feedback Online Courses & Certifications
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Introduction to Connected Strategy
by Nicolaj Siggelkow , Christian Terwiesch- 0.0
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6 Weeks
Through study and analysis of both the innovation framework andvalue proposition, you’ll learn how Connected Customer Experience and the Connected Delivery Modelscan be utilized in a myriad of industry and business models. Analyze customer experiences to understand the customer journey Leverage positive feedback loops with customers to create effective customization strategies Create connection architecture and implement connected customer relationship strategies...
$199
Innovation for Impact (i4i) The Carlson-Polizzotto Method of Value Creation
by Curtis Carlson , Len Polizzotto- 4.8
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Approx. 3 hours to complete
Customer Need Feedback Explain the importance of understanding customer needs. Identify the benefits of iteration and the role feedback plays in order to improve....
Using Customer Experience to Grow Your Business
by Dianne Denton- 4.2
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2 hours on-demand video
How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth In this course, you’ll see - both through recent research and business examples - how delivering a superior customer experience can help you increase your revenue and grow your business. The Customer Journey Customer Behavior Making an Impact Through Customer Experience...
$12.99
How to Build a Startup
by Steve Blank , Kathleen Mullaney- 0.0
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Approx. 1 months
Gathering, evaluating and using customer feedback to make your product, marketing, and business model stronger Engaging your customers through the three phases of the customer relationship management lifecycle: get, keep, and grow Learn what it takes to build a successful startup using the Customer Development process, where entrepreneurs "get out of the building" to gather and iterate on feedback....
Free
Grow Your Business Using Net Promoter Score®
by Kushal Dev- 4
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1.5 hours on-demand video
The only Net Promoter Score® course that has the power to transform your business into a customer centric one Have you been thinking to embark on the journey of Customer centricity and Net Promoter Score®? Chairman and Co-Founder, Customer Guru...
$9.99
Surviving Customer Service: Skill & Career Enhancement
by Donovon Jenson- 4.5
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2 hours on-demand video
The essential skills and mindset training you need to provide exceptional customer service and jumpstart your career. This course roughly follows the book that I wrote with the same title: Surviving Customer Service. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course....
$9.99
Achieving Product-Market Fit
by James Green- 0.0
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4 Weeks
You should use market segmentation to get specific about who your target customer is. Identifying underserved customer needs. Your value proposition is your plan for how your product will meet customer needs better than the alternatives. Out of all the potential customer needs your product could address, which ones will you focus on with your product?...
$199
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Modern Supervisor Skills
by Andrew S Koch- 4.8
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Approx. 10 hours to complete
• Explain why a strong customer service culture is crucial to organizational success. Building a Customer Service Environment Customer Defection Giving and Receiving Feedback Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention....
Connecting with Sales Prospects
by Craig Wortmann- 4.8
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Approx. 8 hours to complete
In Course Two of the Art of Sales Specialization, you will learn how to run high-impact meetings that create complete separation between you and everyone else your customer comes into contact with. The Power of Feedback Role Play: The Power of Feedback Delivering Feedback...
Data Science and Agile Systems for Product Management
by John Johnson- 0.0
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4 Weeks
And beneath it all is a data collection and feedback loop essential for anticipating and reacting to business needs both for operations and marketing. Designing and modeling for fast feedback and idea sharing Customer experience (CX) validation and enhancement leveraging usability analytics...
$199
