Course Summary
This course is designed to teach supervisory skills to new supervisors or those who are looking to improve their skills. It covers topics such as communication, delegation, and motivation.Key Learning Points
- Learn how to communicate effectively with your team
- Develop skills for delegating tasks and responsibilities
- Discover techniques for motivating and inspiring your team
Related Topics for further study
Learning Outcomes
- Develop effective communication skills
- Learn how to delegate tasks and responsibilities
- Become an effective and inspiring leader
Prerequisites or good to have knowledge before taking this course
- Basic understanding of management principles
- Willingness to learn and improve
Course Difficulty Level
BeginnerCourse Format
- Self-paced
- Online
Similar Courses
- Leadership Essentials
- Effective Communication Skills
Related Education Paths
Notable People in This Field
- Simon Sinek
- Brené Brown
Related Books
Description
This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Knowledge
- Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
- Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
- Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
- Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Outline
- Creating a Positive Workplace
- Welcome to the ICPM Certified Supervisor Specialization
- Welcome to Modern Supervisor Skills
- What is Management
- What are Supervisors?
- Becoming a Supervisor
- Judging Supervisory Performance
- Handling Pressure
- Basic Principles of Management
- Working Remotely During COVID-19: Your Mental Health and Well-being
- Creating a Positive Workplace
- Creating a Positive Workplace
- Becoming Customer-Centric
- What Does Customer-Centric Mean?
- Building a Customer Service Environment
- Building a Service Culture
- Service Philosophy and Mission
- Service Breakdowns
- Dealing with Difficult Customers
- Customer Defection
- Preventing Dissatisfaction
- Becoming Customer-Centric
- Becoming Customer-Centric
- Effective Employee Communication
- What is Communication
- Giving and Receiving Feedback
- Spoken Communication
- Written Communication
- Spoken Group Communication
- Written Group Communication
- Nonverbal Communication
- Getting Your Message Across
- Employee Communication
- Employee Communication
- Managing a Diverse Workforce
- What is Workforce Diversity?
- Legal Basis of Diversity
- Women in the Workplace
- Sexual Harassment
- Generational Differences
- Sexual Harassment Terminology
- Managing Diversity
- Managing Diversity
- Practical Perspectives
Summary of User Reviews
Learn supervisor skills online with Coursera. This course is highly recommended by users with positive reviews. Users found this course very informative and practical, with great examples to follow.Key Aspect Users Liked About This Course
Users praised the practicality of the course, stating that it offers great examples to follow.Pros from User Reviews
- Highly informative and practical course
- Great examples to follow
- Well-structured and easy to understand material
- Engaging and interactive course content
- Useful for both new and experienced supervisors
Cons from User Reviews
- Some users found the course to be too basic
- Limited interaction with instructors
- The course may not be suitable for all industries
- Lack of personalized feedback
- The course material may not be applicable in all work environments
Andrew S Koch
4.8 Raiting
Modern Supervisor Skills
- 4.8
-
![]()
![]()
![]()
![]()
![]()
This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds....
Big Data Essentials: HDFS, MapReduce and Spark RDD
- 4
-
![]()
![]()
![]()
![]()
![]()
Have you ever heard about such technologies as HDFS, MapReduce, Spark? Always wanted to learn these new tools but missed concise starting material?...
