Search result for Customer-centric it strategy Online Courses & Certifications
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Customer-Centric IT Strategy
by Alex Cowan- 4.6
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Approx. 3 hours to complete
The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. The Problem with IT Projects The 20-Minute Strategy Brief IT Strategy Brief: Value Definition IT Strategy Brief: The Customer Journey IT Strategy Brief: Key Activities...
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Process Leader Framework
by Janne Ohtonen, PhD- 4.1
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2 hours on-demand video
This course is for those people who want to learn new skills on customer centric process leadership. Those videos give you ideas on customer centric process excellence and business process management. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems....
$9.99
The New Sales Process is a Game Changer
by Hossam Hosni- 3.8
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2.5 hours on-demand video
It became hard even to convince a potential customer to pay a visit to our showroom for a new product viewing or even a cup of coffee. You will also learn the new marketing direction, moving the industry from Product centric to Customer centric, without losing the product and brand focus....
$12.99
Customer | How to Understand Customer Needs
by Learoy Tonight- 4.5
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1 hour on-demand video
We see it often – an organisation says they’re customer centric and have a customer strategy to prove it, so why do they provide such a poor customer experience? Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace....
$14.99
Customer | How to Build a Customer Service Strategy
by Learoy Tonight- 4.4
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29 mins on-demand video
How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace....
$13.99
Effective Sales – An Overview
by Nelson Yoshida , Edson Ito , Cesar Rodrigues , Samantha Mazzero- 4.5
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Approx. 21 hours to complete
Video 1 - Xavier and Logan in: Customer centric selling Video 2 - Customer centric selling model explained Video 3 - Why Customer Centric Selling Why Customer Centric Selling Selling once won't cut it anymore Practice quiz: Change in relationship between companies - Why it matters Practice quiz: Customer relationship: Implications of Customer centered sales...
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Customer Service: How to sell more without advertising
by Miles Furnell- 4.2
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1 hour on-demand video
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising. In this course you'll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world's favourite brands....
$9.99
Marketing Campaign Strategy from A to Z
by Jasmine Wang- 4.1
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2 hours on-demand video
Develop a campaign strategy statement that's grounded in understanding your customer. Plan a launch a winning Marketing Campaign Strategy and Plan ) By gaining a strong understanding of your marketing strategy (product, target audience and strategic messaging), your marketing campaigns will be customer centric and focus on solving the customer problem....
$17.99
Customer Experience Management Essentials
by Roel Leijten- 3.7
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3.5 hours on-demand video
Learn How To Measure And Improve Customer Loyalty It’s about understanding your customers so completely, that your organization can deliver optimized and personalized experiences that increase customer engagement and loyalty. You will learn how to measure these touch points and we discuss different models to determine the right business strategy for a customer centric organization....
$9.99
