Search result for Service management Online Courses & Certifications
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Operations Management: Supply Chains, Products and Services
by Sorin Dumitrascu- 4.3
2.5 hours on-demand video
Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management. This course provides a basic understanding of supply chain management in manufacturing and service organizations....
$12.99
Product and Service Management
by Sorin Dumitrascu- 4.2
1 hour on-demand video
Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization....
$12.99
Principles of Service Management
by Christian Grƶnroos , Gustav Medberg , Valeria Penttinen- 0.0
5
Explore a service-based approach to marketing and management that can better serve them. Week 1 - Service as a perspective on businessWeek 2 - The importance of service orientationWeek 3 - A profitable service businessWeek 4 - Managing a service businessWeek 5 - From manufacturing to service (logic)...
Free
Introduction to Service Management
by Jason Dion ā¢ 600,000+ Enrollments Worldwide- 4.4
2 hours on-demand video
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices This course provides an introduction to service management and the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL....
$16.99
Introduction to Service Management
by SkillSolve Training- 0.0
32 mins on-demand video
Accredited Course, Helps you get acquainted and become an informed member of your IT / Service management environment. Service Management - Introduction Accredited Course, Helps you get acquainted and become an infomed member of your IT / Service Management environment. Familiarity with IT services and Service management is useful but not essential....
$12.99
Queue Optimization
by Girijesh Pathak- 0.0
1 hour on-demand video
An Insight into Service Design and Operations Management Queuing system deals with uncertainty in arrival and service pattern....
$12.99
SAP Customer Service (CS/SM) - Service Management module
by John von Aspen- 4.3
7 hours on-demand video
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service....
$16.99
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Operations and Supply Chain Management
by Sorin Dumitrascu- 4.2
1.5 hours on-demand video
Master Supply Chain Management in Manufacturing and Service Organizations This course provides a basic understanding of supply chain management in manufacturing and service organizations. Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization will benefit from this course....
$15.99
Customer Service - Customer Relationship Management
by The Art Of Service- 3.4
19 mins on-demand video
An introductory course about understanding the management of customer relationship and its different types. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam....
$11.99
ISO/IEC 20000-1. Service Management System
by Cristian Lupa- 4.5
3.5 hours on-demand video
Become a Service Management professional. - Performance evaluation (Clause 9 of ISO/IEC 20000-1:2018) - monitoring, measurement, analysis and evaluation, internal audits of the Service management system and the management review - Improvement (Clause 10 of ISO/IEC 20000-1:2018) - the management of nonconformities and corrective actions and the continual improvement of the Service Management System....
$16.99