Search result for Customer experience Online Courses & Certifications
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International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
Approx. 5 hours to complete
(3) Identify the unique characteristics of the healthcare industry, explain how this industry is evolving into the experience business, and better manage human interactions and facility to enhance the quality of customer experience. Customer participation Examples of successful patient experience management: Shouldice Hospital Key elements of design in experience management: Interaction...
Customer | How to Understand Customer Needs
by Learoy Tonight- 4.5
1 hour on-demand video
Be guided on understanding the modern customer and how their needs have changed over time There is no question about the impact great customer service has on an organisation. That customer experience strategy of yours may just need a little tweaking so that you can truly respond to your customers’ needs....
$14.99
Customer | How to Build Customer Loyalty
by Learoy Tonight- 4.3
25 mins on-demand video
The customer experience is a human experience. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build customer loyalty....
$9.99
Customer Success: Build Cross-Functional Relationships
by Kristen Hayer- 4.3
1.5 hours on-demand video
This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience....
$99.99
Intro to Shopify for Lash Businesses
by Sergio Avila- 5
1.5 hours on-demand video
Learn the basics of Shopify for your lash business and dramatically improve your branding, sales and customer experience...
$12.99
Customer | How to Build a Customer Service Strategy
by Learoy Tonight- 4.4
29 mins on-demand video
For you and your team to be successful in providing great customer service, start by putting your customer first There is no question about the impact great customer service has on an organisation. We can’t just tell our team members to provide a good customer experience and expect it happen, we need to implement strategies to ensure it happens....
$13.99
Innovation for Entrepreneurs: From Idea to Marketplace
by Dr. Thomas J. Mierzwa- 4.6
Approx. 11 hours to complete
With this course, students experience a sampling of the ideas and techniques explored in the University of Maryland's master's degree in technology entrepreneurship, an innovative, 100% online program. Customer Discovery and Validation Customer types Customer archetypes Customer segments and business models Customer segments, value propositions, product features Customer value Anatomy of an experience map Troubleshooting your customer discovery...
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Customer Service Training | Keys To Satisfy Your Customers
by Jack Tran- 4.4
1 hour on-demand video
An introduction to customer service and its importance in any business. With 5 years of experience in customer since I was a second-year student, I want to share all knowledge and experience in customer service, with the development in career path from Customer Service intern agent to a Customer Service Expert (or maybe from Junior level to the management/chief level)....
$12.99
Becoming the customer service SUPERSTAR Certification course
by Yvonne Ohui MacCarthy, CSP- 4.1
1 hour on-demand video
A step by step guide on how to become the most efficient customer service employee for your organization and customers. Certificatation Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills....
$9.99
Food & Beverage Management
by Gabriele Troilo- 4.8
Approx. 13 hours to complete
Customer Value From Customer Value to Value Proposition Food and Beverage Products as Experience Products: What That Means and Entails The Customer Experience Innovating throughout the Different Stages of Customers' Experience Reaching Audiences Effectively: Managing Customer Touch Points...