Search result for Customer experience Online Courses & Certifications
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CX - Customer Experience Management in 2020 and 2021
by Matthieu Bonelli- 4.4
2 hours on-demand video
This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business....
$9.99
Create Web Experiences using AEM (All versions & AEM Users)
by Jasvinder Singh Bhatia- 3.9
2.5 hours on-demand video
Create a rich and interactive digital experience across all customer-facing touch-points. Today most organisations need to manage multiple brands from several different sites on social and mobile platforms and many of them choose Adobe Experience Manager (AEM) as the Content Management System. In this course Create Rich Web Experiences - Adobe Experience Manager 6....
$12.99
Supply Chain Analytics
by Yao Zhao- 4.7
Approx. 9 hours to complete
A supply chain is a complex system with conflicting objectives of cost efficiency and customer satisfaction. Obtain hands-on experience on the application and financial impact of analytics in integrated supply chain and logistics planning. Customer Experience, Implementation and Project Store Operations, Customer Experience & Shipping...
Outstanding Customer Service - The Ultimate Guide!
by Prof. Paul Cline, Ed.D- 4.6
2.5 hours on-demand video
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business! Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service . STOP Losing Money Due to Poor or Average Customer Service! $$$ Learn How to Create an Outstanding Customer Service Experience Learn How to Create an Outstanding Customer Service Experience...
$9.99
The Business of Product Management I
by Nancy Wang- 4.6
Approx. 15 hours to complete
Customer Obsession Customer Personas vs. The Customer Acquisition Journey: AIDA Review Your Experience for Nancy & AWIP Customer Obsession Learn why successful PMs start from the customer and work backwards to the product....
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Customer | How to Map Out the Customer Journey
by Learoy Tonight- 3.8
22 mins on-demand video
What are the critical points in the customer journey, and how can you make sure their experience is a positive one? There is no question about the impact great customer service has on an organisation. This course is a small section of Customer – At Your Service. Start tonight and be on your way to providing amazing customer service tomorrow....
$9.99
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Reports, Dashboards, and Customer Success in Salesforce
by Angela Prakash , Anthony Jones- 4.9
Approx. 30 hours to complete
This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. Supporting Customer Success Managers Everyday Tasks of a Customer Success Manager Reports, Dashboards, and Customer Success in Salesforce Syllabus Customer Success Managers and the Sales Process...
Using AI to Gain a Competitive Edge for your Customer Experience (CX)
by Jaimie Patel- 0.0
2
Gain a competitive edge by using AI-driven technology processes to enhance customer experience and business growth. How AI can be used to measure the CX and support the end to end customer journey....
$89
Salesforce Reporting
by Stephane Muller- 4.7
Approx. 17 hours to complete
Lastly, you will focus on your customer base with Salesforce Service Cloud to maintain engagement through your services. Create users and manage access to enterprise data and customize the Lightning Experience user interface. Create customer entitlements and an entitlement process with milestones....