Search result for Customer experience design Online Courses & Certifications
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Design-Led Strategy: Design thinking for business strategy and entrepreneurship
by Eric Knight- 4.6
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Approx. 20 hours to complete
This course is for entrepreneurial managers who are looking for tools and techniques to introduce exciting, innovative products or services to market quickly and informed by high-quality customer insights. Introduction to design thinking Introduction to design strategy: corporate strategy meets design thinking The design strategy framework Part 1 The design strategy framework Part 2...
Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Identifying Customer Needs MODULE 4: Design Thinking and Customer Journey Maps...
Product Design
by Chris Saden , Amir Shevat- 0.0
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Timeline Approx. 2 Months
Learn product validation, UI/UX practices, Google’s Design Sprint and the process for setting and tracking actionable metrics. Learn about how startups make design decisions and learn from senior designers at Google. lesson 4 Key Metrics Learn to identify common metrics for websites and apps relating to traffic, customer satisfaction, and engagement....
Free
The Complete 2019 Customer Journey & Experience Course
by iMarket XL- 3.3
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1.5 hours on-demand video
Design & create experiences that delight your customers, add meaning and move prospects through the customer journey And these are just some of the facts taken from a recent study of the world's leading customer experience service company. These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game....
$11.99
Designing the User Experience
by Cait von Schnetlage- 0.0
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4 Weeks
Translate product ideas into tangible assets by creating wireframes, 3D renderings, prototypes, and minimum viable products (MVPs) to test assumptions and validate customer interests Designing the customer and user experience is essential to creating great products today. Topics include design methods, modeling and simulation, material and manufacturing process selection, platform and modular design, mass customization, planning and scheduling....
$199
Product Design, Prototyping, and Testing
by Cait von Schnetlage- 0.0
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4 Weeks
Translate product ideas into tangible assets by creating wireframes, 3D renderings, prototypes, and minimum viable products (MVPs) to test assumptions and validate customer interests Designing the customer and user experience is essential to creating great products today. Topics include design methods, modeling and simulation, material and manufacturing process selection, platform and modular design, mass customization, planning and scheduling....
$199
Contact Center AI: Conversational Design Fundamentals
by Google Cloud Training- 4.5
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Approx. 9 hours to complete
Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). Welcome to Contact Center AI: Conversational Design Fundamentals A Conversation Experience Design Phase Design Principles Design...
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Customer Experience Management (CX): MASTERCLASS 2021
by Manos Filippou- 4.2
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8 hours on-demand video
#1 Customer Experience Management Course. Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (CX) strategies are, and get inspired to build outstanding client experiences! Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2021....
$21.99
Design Thinking - A hands-on course on Innovation
by Hemang Shah- 3.6
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39 mins on-demand video
course is a hands-on approach to Design Thinking, a popular and good design impliesProducts and industries where Design Thinking has been usedProduct Design ChallengesFive Stage Design Thinking ProcessGetting hands-on with Design Thinking About Design Thinking Design it is a strong drive to solve key problems faced by the customer when needs, which results in an unforgettable customer experience....
$9.99
International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
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Approx. 5 hours to complete
(3) Identify the unique characteristics of the healthcare industry, explain how this industry is evolving into the experience business, and better manage human interactions and facility to enhance the quality of customer experience. Customer participation Key elements of design in experience management: Interaction Key elements of design in experience management: Facility...
