The Complete 2019 Customer Journey & Experience Course
- 3.3
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Brief Introduction
Design & create experiences that delight your customers, add meaning and move prospects through the customer journeyDescription
Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed.
Nowadays it's not about you. It's not about the product you sell or the service you offer. It's the client experience you deliver what really matters.
So, why design experiences in the first place?
54% greater return on investment
24% increase in positive social media mentions
3.5x increase in revenue from customer referrals
18x faster average sales cycles
And these are just some of the facts taken from a recent study of the world's leading customer experience service company.
These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.
I know this to be true. I've been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.
If you want to create:
Better learning experiences
Value-packed digital products
Online services that delight
Comprehensive support processes
...then this is the course you need to take.
I'll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from a product-based one into a client-based one.
I'll show you exactly the big and little tweaks you can apply right away to turn strangers into clients and clients into raving fans.
Requirements
- Requirements
- If you have an online business, sell a digital product, teach an online course, or deliver a service you can start applying the concepts taught in this course right away
- If you're looking to create an online business, you can apply the teaching of this course to have clarity and focus on what to do and when
Knowledge
- Generate transformative experiences for your clients and for your prospects
- Implement Experience Design Strategy in your brand/business
- Integrate design processes with digital marketing strategies
- Design products/services people want to buy
- Create a customer journey map to maximize the efficiency of your sales process
- Add value to every stage of the customer journey
- Master the design process so you can apply it to your own brand/business
- Evaluate most area of your business so you can start and keep implementing improvements
- Increase customer retention rates
- Speed up sales cycles
- Turn strangers into clients and clients into fans
- Sell more by using the design process in your favor
iMarket XL
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