Search result for Customer behavior Online Courses & Certifications
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Using Customer Experience to Grow Your Business
by Dianne Denton- 4.2
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2 hours on-demand video
How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth In this course, you’ll see - both through recent research and business examples - how delivering a superior customer experience can help you increase your revenue and grow your business. The Customer Journey Customer Behavior Making an Impact Through Customer Experience...
$12.99
Customer Analytics
by Eric Bradlow , Peter Fader , Raghu Iyengar , Ron Berman- 4.6
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Approx. 12 hours to complete
Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms Introduction to Customer Analytics Reading: Customer Lifetime Value...
Acumen Presents: Dan Ariely on Changing Customer Behavior
by Acumen Academy Courses- 4.6
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2 hours on-demand video
In addition to video tutorials from Dan, you'll also gain access to 4 Behavior Change Design Guides (totaling over 90 pages) that will include step-by-step exercises to apply these principles to your product, along with examples from other social enterprises....
$179.99
Google Analytics Training
by Uplatz Training- 3.5
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2.5 hours on-demand video
Track your website traffic, customer behavior, user journey & engagement with this comprehensive Google Analytics course Irrespective of whether you are ecommerce website or an informative blog, you would definitely want to understand and study the behavior of your visitors to deliver better results. Behavior Report Behavior Understand your customer journey and full marketing funnel...
$11.99
Forecasting Models for Marketing Decisions
by David Schweidel- 4.3
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Approx. 12 hours to complete
Customer Analytics: Predicting Individual Customer Behavior How to Use Customer Centric Analytics Business Decisions Drive Customer Choices Illustrating Customer Acquisition in Excel Leveraging Customer Analytics: The Insurance Industry Companies still struggle to unlock customer data analytics insight Managing Customer Equity: Linking Customer Analytics to Customer Value Managing Customer Equity Customer Valuation...
Credit management, invoicing and collection for B2B
by João Pedro Leal Gomes- 4.1
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1.5 hours on-demand video
The first module will show the importance of credit management and collection, as we observe the behavior of payments in some countries in Europe. Next, we will approach the risk analysis of the potential customer in order to see if we accept him as a credit customer....
$12.99
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
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Building the Business Model for Corporate Entrepreneurs
by Daniel Gordon- 4.7
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Approx. 11 hours to complete
You will learn how to identify and communicate the nine elements of a business model: Customer Segments, Value Propositions, Channels, Customer Relationships, Revenue Streams, Key Resources, Key Activities, Key Partners, and Cost Structure. Customer Discovery and Customer Validation You're Not Steve Jobs - You Need to Learn from Customer Behavior (Optional)...
Advanced Competitive Strategy
by Tobias Kretschmer- 4.7
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Approx. 12 hours to complete
In Advanced Competitive Strategy, we will look at how companies can build up and maintain their customer base by increasing switching costs and facilitating strategic customer lock-ins. Maintaining your Customer Base Importance of Customer Loyalty Customer Value and Switching Maintaining your Customer Base...
How to Build Habit-Forming Products
by Nir Eyal- 4.7
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2 hours on-demand video
In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products....
$16.99
