Search result for Customer analysis Online Courses & Certifications
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Meaningful Marketing Insights
by David Schweidel- 4.2
Approx. 10 hours to complete
Excel Analysis of Motion Picture Industry Data Assignment: Survey Analysis Assignment Regression Analysis for Marketing Data Introduction to Customer Analytics Customer Choices Drive Business Decisions Illustrating Customer Analytics in Excel Assignment: Customer Acquisition Example From Analysis to Action Customer Valuation Excel Demonstration...
Marketing analytics: Know your customers
by Ray Welling- 4.7
Approx. 20 hours to complete
Through structured learning activities (video lectures, quizzes, discussion prompts, industry interviews and written assessments) this course will teach you what to measure – and how – in order to maximise customer value. 1 It’s not about you, it’s about them: The primacy of the customer 3 Digging for gold – uncovering customer value...
Customer Support Team Leader Mastery Certification
by Govindraj Shetty- 5
6.5 hours on-demand video
By The Customer Support School You will understand the Gap & Trend Analysis concept by using a real-time example. Case Study: Gap & Trend Analysis - Case Study: Team DSAT Analysis Process: How to scrub the dissatisfaction case rated by the customer and implement an action to improve the performance. 26 Chapter: Case Study: Team DSAT Analysis Process...
$34.99
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Customer Experience Management Blueprint
by Janne Ohtonen, PhD- 4.3
5 hours on-demand video
Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures This course allows you to create a systematic and profound analysis of your customers, their expectations and psychological needs so you can boost revenue, decrease costs and improve customer service. Join the course and start creating you own customer experience strategies TODAY!...
$9.99
Entrepreneurship 101: Who is your customer?
by Bill Aulet , Erdin Beshimov- 0.0
10 Weeks
Understand your Customer Persona Primary Customer Research Bottom-Up Market Analysis Beachhead Market Analysis Profiling of Customer Persona...
$49
Pricing Strategy in Practice
by Jean Manuel Izaret , Ronald T. Wilcox , Thomas Kohler- 4.7
Approx. 13 hours to complete
Utilizing the concepts, tools and techniques taught in previous Specialization courses—from basic techniques of economics to knowledge of customer segments, willingness to pay, and customer decision making to analysis of market prices, share, and industry dynamics—you will practice setting profit maximizing prices to improve price realization. Customer Value and Conjoint Analysis...
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The Business of Product Management I
by Nancy Wang- 4.6
Approx. 15 hours to complete
Customer Obsession Customer Personas vs. The Customer Acquisition Journey: AIDA Competitive Analysis Basics Customer Obsession Learn why successful PMs start from the customer and work backwards to the product....
Customer Insights: Quantitative Techniques
by James Lenz- 4
Approx. 14 hours to complete
The second module will explore the technique of conjoint analysis for quantifying the customer benefits, customer values, and the trade-off he or she is willing to make between the price of the product and desired features of the product or service. Welcome to Customer Insights: Quantitative Techniques 3 Conjoint Analysis 4 Survey for Conjoint Analysis...
Supply Chain Analytics
by Yao Zhao- 4.7
Approx. 9 hours to complete
A supply chain is a complex system with conflicting objectives of cost efficiency and customer satisfaction. Competitive Analysis and Benchmarking Customer Experience, Implementation and Project Store Operations, Customer Experience & Shipping Conduct a competitive analysis and benchmarking to assess competitive environment and identify business opportunities....