Search result for Certified customer service professional Online Courses & Certifications
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Customer Service Training
by AJK Consulting- 4.1
2.5 hours on-demand video
A Step by Step Guide For Customer Service Professionals and Managers In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . What Customer Service Means Professional Qualities in Customer Service How to avoid customer service irritants...
$9.99
Help Desk Analyst
by The Art Of Service- 3.9
1.5 hours on-demand video
This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level....
$11.99
Modern Supervisor Skills
by Andrew S Koch- 4.8
Approx. 10 hours to complete
• Explain why a strong customer service culture is crucial to organizational success. Welcome to the ICPM Certified Supervisor Specialization Building a Customer Service Environment Building a Service Culture Service Philosophy and Mission Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention....
ServiceNow IT Operations Management
by Packt Publishing- 3.6
2 hours on-demand video
His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more....
$14.99
Customer Service Basics
by Integrity Training- 3.8
1 hour on-demand video
Customer Service Basics The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management....
$11.99
Customer Service to Customer Relationship Management
by Coach Jarret- 4
1.5 hours on-demand video
While all businesses focus their efforts on excellent customer service it usually ends there. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer....
$9.99
Zendesk Training for Customer Service Agents
by Guidoo Services- 4.5
2 hours on-demand video
How to provide great customer support using Zendesk, a course for beginners If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role....
$14.99
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Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner....
$14.99
ComputerCavalry: IT Help Desk Training for IT Professionals!
by Korey Sheppard- 0.0
1.5 hours on-demand video
ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues....
$15.99
Reports, Dashboards, and Customer Success in Salesforce
by Angela Prakash , Anthony Jones- 4.9
Approx. 30 hours to complete
This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships....