Zendesk Training for Customer Service Agents
- 4.5
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Brief Introduction
How to provide great customer support using Zendesk, a course for beginnersDescription
If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role.
We will start with the basics such as where tickets come from and who sends them
Then we'll move to Tickets, all the details about tickets and how to work with them
I'll show you how and why to personalise your Zendesk for agents
Once you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate things in a demo environment and you can follow along on your own screen.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
Requirements
- Requirements
- Computer with internet access
- Zendesk subscription or free Zendesk trial
Guidoo Services
4.5 Raiting
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