Search result for Service management Online Courses & Certifications
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Smart Cities – Management of Smart Urban Infrastructures
by Matthias Finger- 4.7
Approx. 13 hours to complete
Learn about Smart Cities within the context of management of urban infrastructures. - Study the management of the transition phase from legacy infrastructure systems to smart cities by supporting innovations while avoiding early lock-in; and Interview with an urban service provider company (Dr....
Salesforce Service Cloud Consultant Certification Course
by Mike Wheeler- 4.4
11 hours on-demand video
Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support This course fully prepares you for the Service Cloud Consultant Exam. SERVICE CLOUD SOLUTION DESIGN Service Console. KNOWLEDGE MANAGEMENT CASE MANAGEMENT...
$22.99
Fundamentals of Logistics, Supply Chain & Customer Service
by Bradley C.- 4.4
5 hours on-demand video
Learn Logistics, Supply Chain and Customer Service You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level....
$9.99
Culture of Services: Paradox of Customer Relations
by Yutaka Yamauchi , Nao Sato- 0.0
8 Weeks
More than 70% of advanced economies fall under the category of the service sector. In this business and management course, you will learn how to analyze customer interactions, using video data taken in actual service organizations. Radical perspective on the culture of customer service Basics of customer service research...
$49
Service Parts Supply Chains: Service Preparation
by Alexander Martinez-Kocmann- 0.0
4 hours on-demand video
All the way from contract signature to service launch Welcome to Service Parts Supply Chains: Service Preparation Introduction: here we will look at supply chains in general, what service parts are and where they fit into the overall picture, the reasons to want to outsource service parts, and an overview of the phases and activities in Service Preparation....
$12.99
The Complete ServiceNow System Administrator Course
by Mark Miller- 4.5
11 hours on-demand video
This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources. Incident Management Problem Management Change Management Configuration Management Service Catalog Management Knowledge Management...
$16.99
A to Z of Azure security - Covers AZ 500, 300,103 and more
by Varma Rudra- 4.7
16 hours on-demand video
Network security - Introduction to Azure Network security controls; Implement Azure firewall in Hub and Spoke model; Implement network security groups (NSGs) and Application security groups; Implement service end points and policies; Walkthrough of different options of remote access management and implement of Windows Admin Center. Implement Azure AD privilaged identity management...
$21.99
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Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
1.5 hours on-demand video
We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service....
$14.99
Operations Management: Forecasting and Capacity Planning
by Sorin Dumitrascu- 4.4
1.5 hours on-demand video
Operations Management Training Program (Course 5 of 8) The course on Supply Forecasting and Capacity Planning is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience. The aim of capacity management is to make decisions that optimize productivity in light of actual or anticipated demand....
$13.99
Agile Scrum Foundation (ASF) practice exams
by Julie Foudy- 0.0
This certification is especially interesting for professionals who work in areas including project management, software development, IT service management and business management....
$12.99