Search result for Customer insights Online Courses & Certifications
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Customer Experience Journey Mapping
by Dr Osman Khan- 3.6
1 hour on-demand video
Identify and map, the customer's journey (touch-points), to create great customer experiences. Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). Based on extensive research, we have developed a customer journey mapping toolkit. Learn about customer journey mapping, Develop a customer journey map (using our template) Head / Director of Customer Insights...
$11.99
Customer Value in Pricing Strategy
by Jean Manuel Izaret , Thomas Kohler , Ronald T. Wilcox- 4.8
Approx. 15 hours to complete
Understanding Customer Value Customer Value and Value Drivers Differentiating Customer Value by Customer Segment Practice Quiz on Customer Value Basics Practice Quiz on Customer Value in Developing Economies Week 1 Understanding Customer Value Quiz Customer Value Drivers in a B2B Context Price Elasticity: Intersection of Economics and Customer Value 1 Price Elasticity: Intersection of Economics and Customer Value 2...
Introduction to Social Media Analytics
by David Schweidel- 4.4
Approx. 9 hours to complete
Moving beyond social media listening, this course shows learners how social media data can be used to provide insights into market structure and consumers’ perceptions of the brand. Online Reviews Rate High for Customer Insights Better Customer Insight - in Real Time The Customer Profile: Your Brand’s Secret Weapon...
AI in Marketing: How to Leverage AI to Grow Your Business
by Miro Sabev- 4.2
2.5 hours on-demand video
Customer Insights - Sentiment Analysis, Customer Churn, Lead Scoring, Dynamic Pricing Even if you’re completely new to AI and machine learning and don’t have much of a technological background this class will give you great insights and practical knowledge of how AI can be applied to your organization....
$11.99
Complete MBA course: Marketing and Business Strategy
by Navdeep Yadav- 4.4
7.5 hours on-demand video
It is divided into four different sections like Marketing Basics Overview, Marketing insights and analysis, Branding and communication, and Business Strategy and will cover all the important topics of Marketing in MBA . Section 2 Marketing insights and analysis How Customer Insights helps in segmenting and targeting Customer Acquisition Cost (CAC) in Startup Customer Lifetime Value (CLTV) in Startup...
$15.99
Customer-Centric Innovation
by Frank T. Piller- 0.0
6 Weeks
Learners from the industries of Product Management , Engineering , Innovation Management and Customer Relationship Management already completed the course as well as Consultants and Entrepreneurs. How to transfer trends and insights from the external environment into your business...
$199
AI Applications with Watson
by Rav Ahuja- 0.0
3 Weeks
Learn to use and program tools and assitant services such as Tone Analyzer and Personality Insights to build queries, extract information big data repositories. Personality Insights Reveal the emotions, sentiment, and customer preferences found in hotel reviews by using Tone Analyzer and Personality Insights and feed that data to the chatbot...
$99
UX Design College Class taught by a University UX Instructor
by Aaron Lawrence- 4.6
4.5 hours on-demand video
How to Synthesize Research Insights Create Customer Journey Maps How to create a customer journey map...
$20.99
Digital Product Management: Modern Fundamentals
by Alex Cowan- 4.7
Approx. 11 hours to complete
Maybe you’d talk to a customer somewhere in there and they’d tell you what features they wanted. Massive troves of data are available for making decisions and, at the same time, deep insights into customer motivation and experience are more important than ever. You and Your Customer Focal Tool: The Customer Journey...
Using SQL for Data Science
by Bluelime Learning Solutions- 4.3
4 hours on-demand video
Much of the world's raw data—from electronic medical records to customer e-commerce transaction histories—lives in organized collections of tables called relational databases. As data collection has increased exponentially, so has the need for people skilled at using and interacting with data; to be able to think critically, and provide insights to make better decisions and optimise their businesses....
$9.99