Search result for Certificate in customer service Online Courses & Certifications
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Telephone Etiquette - Customer Service Certification Course
by Yvonne Ohui MacCarthy, CSP- 4.6
34 mins on-demand video
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances....
$11.99
Customer Service - Customer Relationship Management
by The Art Of Service- 3.4
19 mins on-demand video
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs in order to be eligible to sit the Intermediate Exam and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement)....
$11.99
Customer Service - Conflict Resolution
by The Art Of Service- 3.7
43 mins on-demand video
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs in order to be eligible to sit the Intermediate Exam and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement)....
$9.99
[2021] Customer Service 2.0: Learn Digital Customer Service
by Davis Jones- 4.6
1 hour on-demand video
Earn your Digital Customer Service Certificate fast! Early-career professionals looking to join customer service teams (a great place to start at many companies) Eazlās Digital Customer Service Certificate Course introduces you to customer service for the smartphone era. Learning digital customer service can benefit you professionally as you gain the ability to solve customer issues in a community-first context....
$13.99
International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
Approx. 5 hours to complete
(1) Identify the unique characteristics of service businesses and create successful management strategies to better manage the role of customers to gain desirable business outcomes, better market products than are intangible, and better manage customer expectations and perceptions. Introduction to service businesse Unique characteristics of service businesses: 01. Customer participation Unique characteristics of service businesses: 02....
Help Desk Analyst
by The Art Of Service- 3.9
1.5 hours on-demand video
A verifiable Certificate of Completion is presented to all students who undertake this course. Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level....
$11.99
Start Improving Customer Service
by Symon Stephens- 3.9
1.5 hours on-demand video
Creating a Customer Service advantage in Your department or business through communication and Customer Management Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery. Anyone interested in Customer Service but with limited knowledge on its parameters...
$13.99
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Customer Insights: New Product Development Orientation
by William Qualls- 4.4
Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Identifying Customer Needs Stages in New Product Development Steps in Customer Insight Research...
Building the Business Model for Corporate Entrepreneurs
by Daniel Gordon- 4.7
Approx. 11 hours to complete
Your completed project will be a customer-validated Business Model Canvas that outlines the business case for a new product or service to address your selected challenge or opportunity in a corporate context. This project is derived from four areas of focus in the course: Explore the Online Master of Professional Studies in Technology Entrepreneurship Customer Discovery and Customer Validation...
Fundamentals of Logistics, Supply Chain & Customer Service
by Bradley C.- 4.4
5 hours on-demand video
3 Courses in 1. Learn Logistics, Supply Chain and Customer Service The bonus 3rd course covers customer service. You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level. You will learn proven techniques for delivering outstanding customer service....
$9.99