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Negotiation skills: Negotiate and resolve conflict

Approx. 14 hours to complete

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Course Summary

This course teaches the skills and techniques necessary to become a successful negotiator, including how to identify and prioritize goals, prepare for negotiations, and manage conflict.

Key Learning Points

Learn how to identify and prioritize goals in negotiation
Gain techniques for preparing for negotiations
Explore ways to manage conflict and reach mutually beneficial agreements

Job Positions & Salaries of people who have taken this course might have

- USA: $78,000
- India: ₹7,00,000
- Spain: €47,000
- USA: $78,000
- India: ₹7,00,000
- Spain: €47,000
- USA: $89,000
- India: ₹9,00,000
- Spain: €53,000
- USA: $78,000
- India: ₹7,00,000
- Spain: €47,000
- USA: $89,000
- India: ₹9,00,000
- Spain: €53,000
- USA: $105,000
- India: ₹16,00,000
- Spain: €70,000

Learning Outcomes

Develop the skills and techniques necessary to be an effective negotiator
Identify and prioritize goals in negotiation
Manage conflict to reach mutually beneficial agreements

Prerequisites or good to have knowledge before taking this course

No prior knowledge or experience in negotiation is required
A willingness to learn and practice negotiation techniques

Course Difficulty Level

Intermediate

Course Format

Online
Self-paced

Related Education Paths

Related Books

Description

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

Knowledge

Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work
.
Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes
Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation
.

Outline

Resolving conflicts and negotiating agreements in the new world of work
Course welcome and introduction
Week 1 outline
1.1 Your skillset and the new world of work
1.2 Awareness and diagnosis
1.3 Becoming proactive
1.4 Goals of negotiation
Course overview
Learning activities and assessment
Explore further resources 1
Recall 1: Check your understanding

Theories of conflict, pathways to resolution
Week 2 outline
2.1 Why is conflict different?
2.2 What am I dealing with? Types of conflict relationships
2.3 When things go wrong
Explore further resources 2
Recall 2: Check your understanding
Check your applied learning (Weeks 1-2)

Building and using a skillset: Moving from ‘knowing to doing’
Week 3 outline
3.1 Orienting: Past, present, future
3.2 Toolkit: Sharpen your skills
3.3 Goal setting: Maximising vs satisficing
Become a Global MBA learner
Explore further resources 3
Recall 3: Check your understanding

The three negotiations: Content, process, and relationship
Week 4 outline
4.1 Interests and trade-offs: Content vs process
4.2 Becoming a facilitator: Process skills
4.3 Structure: Proposing a process
Explore further resources 4
Recall 4: Check your understanding
Check your applied learning (Weeks 3-4)

When context matters: negotiating across a cultural divide
Week 5 outline
5.1 Cultural rules: Communication barriers
5.2 How culture manifests in negotiation
5.3 When context matters: Attribution errors
Defining culture
Hofstede: A critique
Explore further resources 5
Recall 5: Check your understanding

Coping with complexity: From multi-party negotiation to conflict transformation
Week 6 outline
6.1 Complexity in negotiation and conflict resolution
6.2 Multiparty stakeholders
6.3 Change the game: Conflict transformation
Course wrap-up
Explore more resources 6
Recall 6: Check your understanding
Check your applied learning (Weeks 5-6)

Summary of User Reviews

Key Aspect Users Liked About This Course

The course provides practical tips and strategies for negotiating and resolving conflicts in various settings.

Pros from User Reviews

The course content is well-structured and easy to follow.
The instructors are knowledgeable and engaging.
The course offers real-life scenarios and examples to illustrate the concepts.
The course provides opportunities for practice through role-playing exercises and simulations.
The course is relevant for both personal and professional contexts.

Cons from User Reviews

Some users found the course to be too basic and not challenging enough.
The course may not be suitable for users looking for in-depth theoretical discussions on negotiation and conflict resolution.
The course may not be applicable to all cultural contexts.
Some users experienced technical difficulties with the platform.
The peer review process for assignments could be improved.

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