Brief Introduction
An introductory course about being a technician in the help desk industry.Description
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Requirements
- Requirements
- Basic understanding of the business industry
- Basic foundation of the help desk industry
- Knowledge of the English language
The Art Of Service
4.4 Raiting
TOTAL: CompTIA IT Fundamentals ITF+ (FCO-U61).
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Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way....
