IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
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Brief Introduction
Master the skills and qualities employers look for when hiring IT Help Desk/Support/TechnicianDescription
This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.
This is where you start if are aiming for a career as IT Support/HelpDesk/Technician. At the end of this course, you will be able to confidently apply for the job and ace the interview. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations.
Learning these fundamentals will propel you to be the technician everyone looks up to and also bring clarity to many functions that you do on a daily basis. This will also save you from many frustrations you may encounter in your role.
Requirements
- Requirements
- Basic user of computer and the internet
- No specific prerequisites as the course is designed for a beginner
Knowledge
- This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
- Computer: Hardware, BIOS/UEFI & Operating System
- Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
- Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
- Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
- Virtualization: Concept, Type1/Bare metal & Type2/Hosted
- VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
- Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
- Cloud Storage: Concept, Options available
- Security: CIA Triad of Security, Computer & Network Security
- Troubleshoot Issues: Troubleshooting 101 - Best practices
Spring & Hibernate for Beginners (includes Spring Boot)
- 4.6
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Spring 5: Learn Spring 5 Core, AOP, Spring MVC, Spring Security, Spring REST, Spring Boot 2, Thymeleaf, JPA & Hibernate SPRING BOOT SECTION NOW INCLUDES OVER 6....
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
- 0.0
-
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Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way....
