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Coaching Conversations

Approx. 23 hours to complete

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Course Summary

Learn the art of coaching conversations that help people grow and achieve their goals. This course focuses on developing effective communication skills and building trust in relationships.

Key Learning Points

Understand the coaching process and how to apply it in various contexts
Develop active listening and questioning skills to guide conversations
Learn how to give and receive feedback in a constructive manner

Learning Outcomes

Develop effective communication skills
Build trust in relationships
Guide conversations towards achieving goals

Prerequisites or good to have knowledge before taking this course

No prior experience required
Willingness to learn and practice new skills

Course Difficulty Level

Beginner

Course Format

Self-paced
Online

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Related Education Paths

Notable People in This Field

Marshall Goldsmith
Brené Brown

Related Books

Description

Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations!

Note: This course builds on all previous courses in the Coaching Skills for Managers specialization. It is highly recommended that students complete or be familiar with the topics covered in those courses before taking this course. In particular, you should be familiar with the coaching strategies and tools discussed in previous courses (such as the 5 whys technique, resisting what is, among others), and should have a full understanding of the Thought model and the various components of it: circumstances, thoughts, feelings, actions, and results. By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Specifically, you'll be able to better differentiate between a developmental coaching approach and a directive management style, discuss new strategies and techniques for dealing with both mind set and skill set gaps, describe how to use the feedback loop effectively in a conversation, and demonstrate the use of good questioning techniques and the thought model to not only help an employee identify issues, but help the employee really change their thinking. The final assignment is all about actually having a coaching conversation with another person where you can apply everything you've learned in this course and throughout the Coaching Skills for Managers specialization. Again, it is highly recommended students complete the other courses in the specialization before taking this one. This peer review assignment, in particular, will be difficult to complete without knowledge of the topics covered in these courses. After going through the course materials and completing the assessments, you will be able to have more effective one-on one-coaching meetings with those you manage and deepen your understanding of the essential practice of coaching conversations.

Outline

Missing Deadlines and Dealing with Change
Coaching Conversations Overview
Missing Deadlines and Dealing with Change Overview
Consistently Missing Deadlines Introduction
Consistently Missing Deadlines Ineffective Example (Scenario)
Consistently Missing Deadlines Example (Scenario)
Consistently Missing Deadlines Review & Analysis
Dealing with Change Introduction
Dealing with Change Ineffective Example (Scenario)
Dealing with Change Example (Scenario)
Dealing with Change Review & Analysis
A Note from UC Davis
The Executive's Guide to Better Listening
How to Have a Coaching Conversation
Coaching People Through Change
What Needs to Change When Things Change (Podcast)
Module 1 Quiz

Former High Performer & Consistently Late to Work
Former High Performer and Consistently Late Employee Overview
Former High Performer Introduction
Former High Performer Ineffective Example (Scenario)
Former High Performer Example (Scenario)
Former High Performer Review & Analysis
Consistently Late to Work Introduction
Consistently Late to Work Ineffective Example (Scenario)
Consistently Late to Work Example (Scenario)
Consistently Late to Work Review & Analysis
Fixing the Skills Gap Through Knowledge Transfer
Coaching to Eliminate Chronic Tardiness
Give a Coaching Conversation a Try (Activity)
Module 2 Quiz

Dealing with Difficult Colleagues & Coaching the Coach
Dealing with Difficult Colleagues and Coaching the Coach Overview
An Employee Dealing with Difficult Colleagues Introduction
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)
An Employee Dealing with Difficult Colleagues Example (Scenario)
An Employee Dealing with Difficult Colleagues Review & Analysis
Coaching the Coach Introduction
Coaching the Coach Example (Scenario)
Coaching the Coach Review & Analysis
How Managers Can Help Employees Deal with Difficult People (Podcast)
Basic Elements Required for Accountability (Podcast)
Workplace Bullying
Tips for How to Coach Managers
Module 3 Quiz

Key Takeaways for Effective Coaching
Key Takeaways for Effective Coaching
Identifying Thoughts
Acknowledging Strengths
Confirming Willingness to be Coached
Making Mistakes is Okay
The Business Benefits of Positive Leadership
Managers and Kindness (Podcast)
Appreciation, Not Recognition (Podcast)
Module 4 Quiz

Milestone 3: Demonstrate Your Ability to Coach Effectively
Milestone 3 Overview
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)
Actions and Results (from "Managing as a Coach" course)
Coaching Tools (from "Coaching Practices" course)
Acknowledging Strengths (from earlier in this course)
Tips for Giving Feedback
Course Summary
Specialization Summary

Summary of User Reviews

Pros from User Reviews

The course provides practical tips and techniques for improving coaching conversations
The instructors are knowledgeable and engaging
The course is well-structured and easy to follow

Cons from User Reviews

Some users found the course to be too basic for their needs
The course can be repetitive at times
The course focuses more on individual coaching rather than team coaching

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