Setting Expectations & Assessing Performance Issues
- 4.7
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Course Summary
This course teaches individuals the skills and techniques required for effective coaching to improve performance in the workplace.Key Learning Points
- Learn how to set expectations for your team and measure their performance
- Discover how to use questioning techniques to help your team find solutions
- Understand how to provide feedback and deal with difficult conversations
Related Topics for further study
Learning Outcomes
- Develop the skills required to coach and motivate team members
- Effectively manage team performance through setting expectations and providing feedback
- Improve communication and leadership skills
Prerequisites or good to have knowledge before taking this course
- No prior experience required
- Open to individuals who want to improve their coaching and leadership skills
Course Difficulty Level
IntermediateCourse Format
- Online
- Self-paced
Similar Courses
- Effective Leadership and Management
- Communication Strategies for a Virtual Age
Related Education Paths
Notable People in This Field
- Marshall Goldsmith
- Brené Brown
Related Books
Description
If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
Outline
- Course Overview & Designing Performance Expectations
- Course Overview
- Module 1 Overview
- Three Constructs for Performance: Process, People, & Practice
- Mission & Purpose
- What is Your Sentence?
- Expectations Overview
- Expectations vs. The Manual
- Giving Feedback (Optional)
- Beginning to Define Expectations
- Expectations and Standards
- Defining Expectations for Leaders and the Team
- Leadership Compass
- A Note from UC Davis
- Dan Pink: What is Your Sentence?
- Elements of Mission Statements
- 4 Hard Questions to Ask About Your Company's Purpose
- Worksheet: Clarifying Expectations vs. the Manual
- Module 1 Quiz
- Key Performance Indicators and Accountability
- Module 2 Overview
- Key Performance Indicators
- Defining Individual Goals
- Accountability Defined
- Tactical vs. Developmental Accountability
- Having an Accountability Conversation
- Why Managers are Uncomfortable with Accountability Conversations
- Performance Management and KPIs
- What is Your Accountability?
- Worksheet: Accountability
- Right Way to Hold People Accountable
- Module 2 Quiz
- Diagnosing and Addressing Performance Gaps
- Module 3 Overview
- Diagnosing and Addressing Performance Gaps
- Coaching Algebra
- Skillset Coaching
- Mindset Coaching
- Putting it all Together
- Overcoming the Toughest Common Coaching Challenges
- Module 3 Quiz
- Specialization Milestone 1: Define Your Coaching Philosophy
- Module 4 (Specialization Milestone) Overview
- Milestone 1 Overview
- Tips for Giving Feedback
- Course Summary
Summary of User Reviews
Read reviews on Coursera for Coaching Expectations & Performance course. Users highly recommend this course as it provides practical tools and strategies for effective coaching.Key Aspect Users Liked About This Course
The course provides practical tools and strategies for effective coaching.Pros from User Reviews
- The course content is highly relevant and applicable to real-world situations.
- The instructors are knowledgeable and engaging.
- The course is well-structured and easy to follow.
- The assignments and quizzes are helpful for reinforcing the concepts learned.
- The course provides a great opportunity for professional development.
Cons from User Reviews
- The course may be too basic for experienced coaches.
- The course does not provide enough personalized feedback.
- The course may not be suitable for those who prefer a more theoretical approach.
- The course may be too time-consuming for some learners.
- The course may not be accessible to all learners due to language barriers.
Kris Plachy
4.7 Raiting
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Setting Expectations & Assessing Performance Issues
- 4.7
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If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination....
