Search result for Courses taught by The Art Of Service
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Help Desk Analyst
by The Art Of Service- 3.9
1.5 hours on-demand video
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate. A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification....
$11.99
Customer Service -Delivering Presentations & Decision Making
by The Art Of Service- 5
32 mins on-demand video
An introductory course about learning to prepare, build and deliver a presentation to have a better customer service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. The course also teaches you how to build your presentation....
$11.99
Customer Service Foundation
by The Art Of Service- 4.3
26 mins on-demand video
An introductory course about understanding the foundations of Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There is no examined component at this level. All Intermediate topics include (in no particular order):...
$9.99
IT Risk Management
by The Art Of Service- 3.5
3 hours on-demand video
An introductory course about understanding IT Risk Management and the different components that make up ECM solutions. IT risk management is the application of risk management to Information technology context in order to manage IT risk such as the business risk associated with the use, ownership, operation, involvement, influence and adoption of IT within an enterprise....
$9.99
Knowledge Management
by The Art Of Service- 3.9
3.5 hours on-demand video
An introductory course about understanding knowledge management and its different concepts. Knowledge Management (KM) comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice....
$9.99
Customer Service - Customer Relationship Management
by The Art Of Service- 3.4
19 mins on-demand video
An introductory course about understanding the management of customer relationship and its different types. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. ...
$11.99
Business Analytics
by The Art Of Service- 4
2.5 hours on-demand video
An introductory course in understanding the definition, application and techniques involved in Business Analytics. Business analytics (BA) refers to the skills, technologies, applications and practices for continuous iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing new insights and understanding of business performance based on data and statistical methods....
$9.99
Human Resources Excellency Program 1
by The Art Of Service- 3.8
1.5 hours on-demand video
Human Resources Excellency - How to get and keep your winning team (Program 1) Anyone who has experience managing staff and/or working within a Human Resources department will know that the success of an organization is greatly impacted by the success of staff management. g. Recruitment, Topgrading, Performance Reviews and Target Setting, and Staff Retention....
$9.99
Customer Service - Conflict Resolution
by The Art Of Service- 3.7
43 mins on-demand video
An introductory course about the definition and types of conflict and the importance of communication in resolving it. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics....
$9.99
Customer Service Expert
by The Art Of Service- 4.3
1 hour on-demand video
An expert level course about further understanding Customer Service in terms of leadership roles and team work. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. The final level is Customer Service Expert program....
$9.99