Search result for Customer experience Online Courses & Certifications
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Sales Cloud Consultant Certification practice exams
by Aaron Brown- 0.0
The Salesforce Certified Sales Cloud Consultant program is designed for consultants who have experience implementing Salesforce Sales Cloud solutions in a customer-facing role. The audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam....
$12.99
Customer Service Mastery: Delight Every Customer
by Chris Croft- 4.6
2.5 hours on-demand video
Master Customer Service using this practical customer care course Customer Service: Delight Your Customers with Customer Care Master Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care....
$17.99
Customer Service - Contact Centers
by The Art Of Service- 4
43 mins on-demand video
An introductory course about understanding the foundations of Contact Centers in Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills....
$9.99
Customer Service Basics
by Integrity Training- 3.8
1 hour on-demand video
Customer Service Basics The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management....
$11.99
Relationship Marketing Strategy for Financial Services
by Mukti Prakash Behera , Bindu K Nambiar , Hari S Iyer- 0.0
6 Weeks
The aim is to achieve customer loyalty and trust by providing an improved financial experience based on a complete understanding of the customer. Effective Relationship Marketing Strategy for achieving the desired Customer Lifetime Value Significance of Loyalty & Trust for a sustainable customer relationship Rekindling the lost relationship and implementing a Customer Reactivation Strategy...
$149
Grow Your Business Using Net Promoter Score®
by Kushal Dev- 4
1.5 hours on-demand video
I'm a Customer Experience coach and have helped companies ranging from Startups to Fortune 500 embark and succeed in their journey of customer centricity. Chairman and Co-Founder, Customer Guru Customer Experience Professionals, Entrepreneurs & Business leaders - Who are serious about building a customer centric business!Anyone who wants to learn about NPS® and the principles of customer centricity...
$9.99
Design-Led Strategy: Design thinking for business strategy and entrepreneurship
by Eric Knight- 4.6
Approx. 20 hours to complete
This course is for entrepreneurial managers who are looking for tools and techniques to introduce exciting, innovative products or services to market quickly and informed by high-quality customer insights. Developing customer personas The UBank/ Swiss Re experience - market research Worksheet 3: Customer persona - instructions Worksheet 3: Customer Persona - submission...
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Implementing Customer Insights for Your Business
by Pieter Jan Stappers- 0.0
4 Weeks
This course teaches how to put customer insights, like those from contextmapping, to work for innovation or marketing in your company. Customer research (also called user research or design research), e. Strategies to share customer and user experience (UX) insights in your organization and use them in developing products and services...
$250
Customer Service - Customer Relationship Management
by The Art Of Service- 3.4
19 mins on-demand video
An introductory course about understanding the management of customer relationship and its different types. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills....
$11.99
Customer Service - Conflict Resolution
by The Art Of Service- 3.7
43 mins on-demand video
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills....
$9.99