Search result for Customer experience Online Courses & Certifications
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Customer | How to Develop Customer Centric Metrics
by Learoy Tonight- 3.6
22 mins on-demand video
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. There is no question about the impact great customer service has on an organisation. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to develop good customer metrics....
$12.99
How To Get Your Customers To Buy From You Regularly
by Mike Korytny- 4.2
51.5 hours on-demand video
Don't just sell to the customer once and take a chance losing the customer in the long run. you want to sell to the customer time and time again. I talk about how to craft a great customer experience and stay selling to the customer on social media....
$11.99
Customer Service -Delivering Presentations & Decision Making
by The Art Of Service- 5
32 mins on-demand video
This course gives you Practical, concise help for dealing with customers: The Delivering Presentations & Public Speaking plus Decision Making course paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training....
$11.99
Customer Service: Keep 'em coming back!
by The Main Street Entrepreneur- 4.6
34 mins on-demand video
How to give the best customer service in your industry and keep those customers raving about your business. Customer service is one of the most important concepts for any business to master. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically....
$13.99
[2021] Customer Service 2.0: Learn Digital Customer Service
by Davis Jones- 4.6
1 hour on-demand video
Used by ChaseĀ®, IntelĀ®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more. Authentic customer support for the social media / smartphone world Leverage customer support for product management Earn your Digital Customer Service Certificate fast! Early-career professionals looking to join customer service teams (a great place to start at many companies)...
$13.99
Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people:...
$14.99
Creating Delighted & Devoted Customers
by Expert Academy- 0.0
1 hour on-demand video
How To Deliver Remarkable Customer Experiences. This course is for anyone looking to seriously develop their customer service skills and create outstanding customer experiences. Create a seamless customer experience that makes you āeasy to do business withā across all channels The steps you need to take to improve the customer experience so that your business delivers, consistently!...
$12.99
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Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar HenrĆquez- 0.0
1 hour on-demand video
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills Customer service is a necessary soft skill for anyone that has interactions with customers often. C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation....
$12.99
Telephone Etiquette - Customer Service Certification Course
by Yvonne Ohui MacCarthy, CSP- 4.6
34 mins on-demand video
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances....
$11.99
Customer Service Expert
by The Art Of Service- 4.3
1 hour on-demand video
An expert level course about further understanding Customer Service in terms of leadership roles and team work. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each)....
$9.99