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The hidden value – Lean in manufacturing and services

Approx. 15 hours to complete

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Course Summary

Learn the principles of lean manufacturing and how to apply them to service industries. This course covers topics such as value stream mapping, process improvement, and waste reduction.

Key Learning Points

Understand the principles of lean manufacturing and how they can be applied to service industries
Learn how to use value stream mapping to identify waste and inefficiencies in your processes
Discover techniques for process improvement and waste reduction in service industries

Job Positions & Salaries of people who have taken this course might have

- USA: $70,000 - $100,000
- India: ₹500,000 - ₹1,000,000
- Spain: €25,000 - €40,000
- USA: $70,000 - $100,000
- India: ₹500,000 - ₹1,000,000
- Spain: €25,000 - €40,000
- USA: $85,000 - $120,000
- India: ₹600,000 - ₹1,200,000
- Spain: €30,000 - €50,000
- USA: $70,000 - $100,000
- India: ₹500,000 - ₹1,000,000
- Spain: €25,000 - €40,000
- USA: $85,000 - $120,000
- India: ₹600,000 - ₹1,200,000
- Spain: €30,000 - €50,000
- USA: $90,000 - $130,000
- India: ₹700,000 - ₹1,500,000
- Spain: €35,000 - €60,000

Learning Outcomes

Understand the principles of lean manufacturing and how they can be applied to service industries
Identify waste and inefficiencies in service industry processes using value stream mapping
Implement techniques for process improvement and waste reduction in service industries

Prerequisites or good to have knowledge before taking this course

Basic understanding of manufacturing and service industries
Familiarity with process improvement and waste reduction concepts

Course Difficulty Level

Intermediate

Course Format

Self-paced
Online
Video-based
Interactive

Similar Courses

Six Sigma: Define and Measure
Operations Management: Analysis and Improvement Methods
Lean Six Sigma Yellow Belt

Related Education Paths

Notable People in This Field

Father of the Toyota Production System
Father of the Quality Movement
Pioneer of Lean Manufacturing

Related Books

Description

Lean is a powerful methodology that enables managers and employees to shift their mindset and helps companies to keep their business sustainable by creating competitive advantage. Today, in an increasingly complex and dynamic world, where companies struggle to maintain competitive advantage, Lean is more important than ever.

This course combines the experience of many senior experts and practitioners from the Boston Consulting Group and École des Ponts, and brings perspectives on Lean in manufacturing and services. It offers strong topic foundation as well as deep practical insights into the art of continuous improvement. In this course, you will learn: - why Lean is a key driver for sustainable competitive advantage - how different companies can leverage Lean to create value both in manufacturing and services - what it takes to drive a Lean transformation and build a culture of continuous improvement - how new technologies impact traditional lean practices

Outline

How Lean benefits companies
Introduction to the course
Introduction to Lean
Define the value for the end-customer
Not every Euro spent creates value
How to discover the hidden value
Lean key concepts and definitions
Lean applies to all types of companies and contexts
Happy employees make happy customers who make happy shareholders
Lean principles enable winning strategies
How a lean operating model creates competitive advantage
Key take-aways
Survey
Key Concepts and Definitions
BCG Perspectives on Lean
Academic References
Check your understanding
Check your understanding
Check your understanding

How to apply Lean to improve manufacturing
Introduction to week 2
The origins of Lean manufacturing
How Lean delivers impact in manufacturing
The Lean manufacturing system
Map the value creation process in manufacturing
Optimize the material flow
Standardize processes
Improve machine performance
Control quality
A BCG view on Industry 4.0
Key takeaways about future perspectives on manufacturing
BCG Perspectives on Lean
Academic References
Check your understanding
Check your understanding
Check your understanding

How to apply Lean to improve services
Introduction to week 3
Services: the forgotten half of operations
The four key differences between Lean in manufacturing and in services
How Lean delivers impact in services
Don't fix symptoms, fix root causes
Map the value creation process in services
Improve the value creation process with Kaizen and VSD
How autonomy and cooperation can avoid waste
The right man at the right place: optimizing human capital
Don’t do lean without digital, don’t do digital without lean
A BCG view on Service 4.0
Key takeaways about future perspectives on services
BCG Perspectives on Lean
Check your understanding
Check your understanding
Check your understanding

Lean as a new mindset to drive transformation
Introduction to week 4
From predicting better to being better prepared
The customer-centricity imperative
Lean empowers creativity through standardization
Lean looks at constraints as resources
From top management to operators, all actors have a role to play
Daily Lean: implementing Lean on a day-to-day basis
How to build Lean Capabilities
Key takeaways about successful Lean transformations
Conclusion to the course
BCG Perspectives on Lean
Check your understanding
Check your understanding

Summary of User Reviews

This course on lean manufacturing services has received positive reviews from many users. They have praised the practical approach of the course, which provides a great learning experience. Overall, the course has received high ratings from users.

Key Aspect Users Liked About This Course

The practical approach of the course has been appreciated by many users.

Pros from User Reviews

The course provides a great learning experience.
The instructors are knowledgeable and provide clear explanations.
The course material is engaging and informative.
The course is well-structured and easy to follow.
The course provides practical tools and techniques for implementing lean manufacturing in services.

Cons from User Reviews

The course may not be suitable for those with advanced knowledge of lean manufacturing.
The course may be too basic for some users.
The course does not cover all aspects of lean manufacturing in services.
The course may not be suitable for those looking for in-depth technical knowledge.
The course may require additional resources for a comprehensive understanding of lean manufacturing.

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