The Critical Role of IT Support Staff in Healthcare
- 4.7
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Course Summary
This course provides an overview of healthcare IT support, including common IT systems and devices, electronic health records (EHRs), and medical terminology. Students will learn how to troubleshoot and solve common IT issues in healthcare settings.Key Learning Points
- Learn about common healthcare IT systems and devices
- Gain knowledge in electronic health records (EHRs) and medical terminology
- Develop troubleshooting skills to solve common IT issues in healthcare settings
Job Positions & Salaries of people who have taken this course might have
- Healthcare IT Support Specialist
- USA: $47,000
- India: ₹335,000
- Spain: €22,000
- Healthcare IT Consultant
- USA: $80,000
- India: ₹1,200,000
- Spain: €35,000
- Medical Records Technician
- USA: $39,000
- India: ₹200,000
- Spain: €19,000
Related Topics for further study
Learning Outcomes
- Develop knowledge in common healthcare IT systems and devices
- Learn how to solve common IT issues in healthcare settings
- Gain familiarity with electronic health records (EHRs) and medical terminology
Prerequisites or good to have knowledge before taking this course
- Basic computer skills
- Familiarity with healthcare terminology
Course Difficulty Level
BeginnerCourse Format
- Self-paced
- Online
Similar Courses
- Healthcare Information Technology (IT) Fundamentals
- Introduction to Health IT: Health Management Information Systems
Related Education Paths
Notable People in This Field
- Executive Director of the Health Technology Exploration Center
- Professor of Medicine and Population Health at the University of Texas at Austin Dell Medical School
Related Books
Description
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
Outline
- Why Health IT?
- Welcome to the Course
- Why This is an Exciting Time to be in Health IT
- Stories of Inspiration: Meet Liz
- What’s Unique About Working in Health IT: Complexity & Volume of Tickets
- What’s Unique About Working in Health IT: Privacy, Patients, Populations
- Methods for Getting Health IT Support
- Behind the Scenes: Help Desk Staff Assisting a Busy Surgeon
- Module 1 Practice Quiz
- Roles for Health IT Support Staff
- What Do Health IT Support Staff Do?
- Behind the Scenes: Helping a Patient Get a Second Opinion
- Roles for IT Support Staff in Healthcare
- End-User Computer Support Specialist
- Healthcare Help Desk & Analyst Roles
- Behind the Scenes Troubleshooting an Error Message
- Module 2 Practice Quiz
- End of Course Quiz
Summary of User Reviews
The Healthcare IT Support Staff course on Coursera has received positive reviews from users. Many users have praised the course for its comprehensive content and practical application. Overall, users have found the course to be helpful in preparing for a career in healthcare IT support.Key Aspect Users Liked About This Course
Comprehensive content and practical applicationPros from User Reviews
- The course provides a comprehensive overview of healthcare IT support
- The content is practical and can be applied in real-world situations
- The instructors are knowledgeable and provide clear explanations
- The course is well-structured and easy to follow
- The course includes hands-on exercises and quizzes to reinforce learning
Cons from User Reviews
- Some users found the course to be too basic or introductory
- The course does not cover advanced topics in healthcare IT
- Some users found the course to be too focused on technical aspects and not enough on customer service skills
- The course may not be suitable for those with prior experience in healthcare IT
- The course requires a significant time commitment
Ashwini S. Davison, M.D.
4.7 Raiting
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