Course Summary
Learn effective engagement techniques to improve your communication skills in both personal and professional relationships.Key Learning Points
- Understand the importance of active listening and empathy in communication
- Learn techniques for managing conflict and difficult conversations
- Develop skills for effective public speaking and presentation delivery
Related Topics for further study
Learning Outcomes
- Improve communication skills in personal and professional relationships
- Develop techniques for active listening and empathy
- Acquire skills for managing conflict and delivering effective presentations
Prerequisites or good to have knowledge before taking this course
- No prior experience required
- Willingness to learn and practice new communication techniques
Course Difficulty Level
Beginner to IntermediateCourse Format
- Online self-paced course
- Video lectures
- Interactive quizzes and activities
Similar Courses
- Effective Communication: Writing, Design, and Presentation
- The Art of Communication
Related Education Paths
- Professional Certificate in Business Communications
- Professional Certificate in Public Relations
- Professional Certificate in Human Resources
Related Books
Description
Being a successful professional requires creative, innovative, and entrepreneurial thinking, and to continually have a problem-solving mindset. As a systems thinker, you are expected to engage complex problems from multiple perspectives and different angles, viewing them holistically. This course exposes the student to a variety of tools used to engage stakeholders, collect data, and more deeply understand the community. This course will have three modules. Techniques for Data Collection will reinforce the importance of built trust and rapport with your client and stakeholders, which in turn creates buy in. Students will then learn how to enter a community, conduct rapid assessments to provide a snapshot of the community or organization, and maintain ethical conduct throughout. System Mapping & Analysis will focus on mapping systems and stakeholders, two different techniques that are useful to visualize systems and identify and evaluate a network of stakeholders. Finally, in Conducting Interviews & Surveys, students will learn different techniques to collect information. From focus group interview to one-on-one interviews, to surveys, systems thinkers need a mix of approaches in their toolbox to identify assess needs and assets, engage stakeholders, and collect information throughout all phases of project implementation.
Knowledge
- ​Learn to use a variety of tools used to engage stakeholders, collect data, and more deeply understand communities.
- ​Learn how to enter a community, map systems and conduct rapid assessments to provide a snapshot of the community or organization.
- Learn how to m​aintain ethical conduct throughout a community transformation initiative.
Outline
- Introduction to Strategies for Effective Engagement
- Introduction to Strategies for Effective Engagement
- Introduction to Techniques for Data Collection
- Building Trust and Rapport
- Building Trust and Rapport: Part 2
- Rapid Assessment Basics: Part 1
- Rapid Assessment Basics: Part 2
- Rapid Assessments and Basics: Part 3
- Rapid Assessment Basics: Part 4
- Participant Observation
- Community Introduction
- Community Meeting
- Building a Local Network
- Ethics, Confidentiality, Anonymity, Trust
- Ethics, Confidentiality, Anonymity, Trust: Part 2
- Sage Methods: Participatory Rapid Appraisal
- Rapid Appraisal Methods
- Spradley: Participant Observation
- Williams and Stewart: Sense of Place
- Reviewing Trust and Rapport
- Reviewing Rapid Assessment Basics
- Techniques for Data Collection Module Quiz
- Systems Mapping and Analysis
- Systems Mapping and Analysis Introduction
- Systems Thinking: Fundamental Concepts
- Systems Mapping
- Systems Mapping: Getting Started
- Systems Mapping: Making the Map
- Systems Mapping: Making the Map 2.0
- Stakeholder Mapping: Introduction
- Stakeholder Mapping: Identifying the Stakeholders
- Stakeholder Mapping: Analyzing
- Stakeholder Mapping: Mapping
- Stakeholder Mapping: Mapping
- Stakeholder Mapping: Prioritizing
- Student Guide to Mapping a System
- Review of Stakeholder Mapping
- End of Systems Mapping and Analysis Quiz
- System Mapping
- Conducting Interviews and Surveys
- Introduction to Interviews: Part 1
- Introduction to Interviews: Part 2
- Interview Tips
- Focus Groups
- Introduction to Surveys
- Intercept Surveys
- Personal Surveys
- Sampling for Surveys
- Sampling for Surveys: Part 2
- Sampling for Surveys: Part 3
- Survey Questions: Part 1 Open Questions
- Survey Questions: Part 2
- Survey Questions: Part 3
- Survey Questions: Part 4
- Survey Design Tips
- Developing Trust & Rapport Case Study
- Uganada Case Study
- Strategies for Effective Engagement: Final Assignment
- Strategies for Effective Engagement Case Studies
- System Map Template for Final Assignment
- Further Reading
- Reviewing Survey Questions
- End of Conducting Interviews and Surveys Quiz
Summary of User Reviews
The Effective Engagement and Communication course is highly rated by users who found it to be a valuable tool for improving communication skills in both personal and professional settings. Many users appreciated the interactive nature of the course, which made it engaging and enjoyable to complete.Key Aspect Users Liked About This Course
interactive nature of the coursePros from User Reviews
- Engaging and interactive course material
- Valuable tool for improving communication skills
- Applicable to both personal and professional settings
- Instructors provide clear and concise explanations
- Great for building confidence in communication
Cons from User Reviews
- Course material can be repetitive at times
- Some users found the course to be too basic
- Not suitable for advanced learners
- Limited opportunities for one-on-one interaction with instructors
- Course may not be suitable for those looking for in-depth instruction on specific communication skills
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