Course Summary
This course explores the importance of building and maintaining strong relationships in both personal and professional settings. Through practical exercises and case studies, you'll learn effective communication strategies, conflict resolution techniques, and how to build trust with others.Key Learning Points
- Learn how to communicate effectively with others to build stronger relationships
- Discover techniques for resolving conflicts in a productive manner
- Understand the importance of trust and how to build it in your relationships
Job Positions & Salaries of people who have taken this course might have
- USA: $72,000
- India: ₹5,50,000
- Spain: €38,000
- USA: $72,000
- India: ₹5,50,000
- Spain: €38,000
- USA: $70,000
- India: ₹8,00,000
- Spain: €40,000
- USA: $72,000
- India: ₹5,50,000
- Spain: €38,000
- USA: $70,000
- India: ₹8,00,000
- Spain: €40,000
- USA: $75,000
- India: ₹10,00,000
- Spain: €45,000
Related Topics for further study
Learning Outcomes
- Develop stronger communication skills
- Learn conflict resolution techniques to handle difficult situations
- Build trust with others and strengthen relationships
Prerequisites or good to have knowledge before taking this course
- No prior knowledge or experience required
- A willingness to learn and participate in practical exercises
Course Difficulty Level
BeginnerCourse Format
- Online
- Self-paced
- Video lectures
- Interactive exercises
Similar Courses
- Effective Communication
- Conflict Management
- Building Trust
Related Education Paths
Related Books
Description
To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Outline
- Welcome
- Meet the Professor
- Course Icon Legend
- Syllabus
- Writing Assignment Choices
- Discussion Forum Guidelines
- Required/Suggested Materials
- Pre-Course Survey
- Communication
- Observation and Objectives
- Coaching vs Counseling
- Providing Feedback
- Consequences of Unskilled Communication
- Strategies for Supportive Communication
- Active Listening
- Receiving Feedback
- Communication Style
- Tool box: Feedback Checklist
- Dave's Journaling Topic - The Hammer
- Summary
- Required Reading
- Journaling Introduction
- Journaling Topic
- Coaching, Counseling & Feedback
- Listening Skills
- Journaling Reflective Quiz
- Module 1 Quiz
- Building Power and Influence
- Observation and Objectives
- What Is It and Why Do We Want It?
- Sources of Power
- Influence Strategies
- Neutralizing Influence Strategies
- Self Assessment Discussion
- Tool box - The Power of Saying Thank You
- Dave's Journaling Topic - Upward Selling Story
- Summary
- Required Reading
- Journaling Topic
- Sources of Power and Influence
- Influence Strategies
- Journaling Reflective Quiz
- Module 2 Quiz
- Managing Conflict
- Observation and Objectives
- Sources and Effects of Conflict
- Conflict Management Styles
- Collaborative Problem Solving
- Collaborative Problem Solving, Summarized
- Tool box - Ladder of Inference
- Self-Assessments
- Dave's Journaling Topic - Ineffective Problem Solving Example
- Summary
- Required Reading
- Journaling Topic
- Conflict Management Styles
- Collaborative Problem Solving
- Journaling Reflective Quiz
- Module 3 Quiz
- Managing Conflict: Lesson Choices
- Conducting Effective Meetings
- Observation and Objectives
- Types of Meetings
- Purposes of Meetings
- Pre-Meeting Planning
- Conducting the Meeting
- Post Meeting Actions
- Tool box: Getting out of the Ditch
- Dave's Journaling Topic - Ineffective Meeting Example
- Summary
- Required Reading
- Journaling Topic
- End-Course Survey
- Types and Purposes of Meetings
- Meeting Preparation and Conduct
- Journaling Reflective Quiz
- Module 4 Quiz
Summary of User Reviews
Discover the art of Relationship Management with Coursera. This course has received high praise from students who have taken it. Many users appreciated the practical applications of the skills taught in the course.Key Aspect Users Liked About This Course
The practical applications of the skills taught in the coursePros from User Reviews
- The course content is well-structured and easy to follow.
- The assignments and quizzes are engaging and help reinforce key concepts.
- The course instructors are knowledgeable and responsive.
- The course provides practical tips and strategies that can be applied to real-life situations.
Cons from User Reviews
- Some users found the course content to be too basic.
- A few users reported technical issues with the online platform.
- The course may not be suitable for individuals who are already experienced in relationship management.
- A few users found the course to be too time-consuming.
David Van Kleeck
4.8 Raiting
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