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Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)

Approx. 6 hours to complete

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Course Summary

This course offers an overview of patient safety systems, including the importance of teamwork, communication, and leadership in creating a culture of safety in healthcare organizations.

Key Learning Points

Learn the key concepts and principles of patient safety and how they can be applied in healthcare settings
Understand the importance of interdisciplinary teamwork, effective communication, and leadership in promoting patient safety
Explore strategies for identifying and preventing errors, improving processes, and reducing harm to patients

Learning Outcomes

Understand the key concepts and principles of patient safety
Identify strategies for improving patient safety through teamwork, communication, and leadership
Apply tools and techniques for identifying and preventing errors in healthcare organizations

Prerequisites or good to have knowledge before taking this course

Basic knowledge of healthcare terminology and practices
Access to a computer and internet connection

Course Difficulty Level

Intermediate

Course Format

Online self-paced course
Video lectures
Quizzes and assignments

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Patient Safety and Quality Improvement: Developing a Systems View
Improving Healthcare Team Performance and Patient Safety

Related Education Paths

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Description

In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.

Knowledge

Describe a minimum of four key events in the history of patient safety and quality improvement.
Define the key characteristics of high reliability organizations.
Explain the benefits of having strategies for both proactive and reactive systems thinking.

Outline

The History of Patient Safety and Quality Improvement
The Scope of the Problem
History of Quality Improvement and Patient Safety: 1854 - 1966
History of Quality Improvement and Patient Safety: 1966 - Present
Mitigable or Preventable Harm: Crimean War, 1854-1856
"To Err is Human": Building a Safer Health System
"Crossing the Quality Chasm": A New Health System for the 21st Century
"Free From Harm": Accelerating Patient Safety Improvement Fifteen Years After "To Err is Human"
Institute of Medicine Report: To Err is Human
Institute of Medicine Report: Crossing the Quality Chasm: A New Health System for the 21st Century
National Patient Safety Foundation Report: Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err is Human
Error in Medicine
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU
Lesson 1 Quiz

Definitions in Patient Safety and Quality Improvement: An Overview
Definitions and Intersection of Quality and Safety
Harm
Sentinel Event
Error
Hazard
Risk
Root Cause Analysis (RCA)
Failure Mode and Effects Analysis (FMEA)
Quality
Safety
Culture
Lesson 2 Quiz

High Reliability Organizing and Why it Matters
Overview of High Reliability
A Model for Understanding High Reliability
Analyzing Healthcare as a High Reliability Organization
High Reliability Organization Sociocultural Norms
Five Principles for High Reliability and Mindful Organizing
High Reliability Organization Behaviors and Habits
Patient Safety Tools of Mindful Organizing
Lesson 3 Quiz

Applying a Systems Lens to Healthcare
Definition of a System
Definition of Systems Thinking
Reductionistic Thinking vs. Holistic Thinking
Swiss Cheese Model
First Order and Second Order Problem Solving
Whose Problem Is It?
Oncology Infusion Clinic: Case Study
Proactive and Reactive Systems Thinking Strategies
Conclusions
Lesson 4 Quiz

Summary of User Reviews

This course on Patient Safety Systems View has received positive reviews from many users. They have appreciated the practical approach of the course and the relevance of the content to real-life situations. Overall, the course has been rated highly by the users.

Key Aspect Users Liked About This Course

Many users have found the practical approach of the course to be very helpful.

Pros from User Reviews

The course content is relevant to real-life situations.
The instructors are knowledgeable and engaging.
The course is well-structured and easy to follow.
The online platform is user-friendly and interactive.
The course provides a comprehensive understanding of patient safety systems.

Cons from User Reviews

The course may not be suitable for individuals with advanced knowledge in patient safety systems.
The course may not provide enough depth on certain topics.
The course may be too basic for some users.
The assessments may not reflect the difficulty level of the course.
The course may require more time commitment than expected.

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