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Operations and Patient Safety for Healthcare IT Staff

Approx. 7 hours to complete

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Course Summary

Learn about healthcare IT operations and patient safety in this comprehensive course. Gain knowledge on the best practices, tools, and techniques for ensuring patient safety in healthcare IT operations.

Key Learning Points

Explore the key concepts and tools of healthcare IT operations and patient safety
Learn about the latest trends in healthcare IT operations
Discover the best practices for ensuring patient safety in healthcare IT operations

Learning Outcomes

Understand the key concepts of healthcare IT operations and patient safety
Gain knowledge on the latest tools and techniques for ensuring patient safety in healthcare IT operations
Apply best practices for risk management in healthcare IT operations

Prerequisites or good to have knowledge before taking this course

Basic knowledge of healthcare industry
Basic understanding of IT operations

Course Difficulty Level

Intermediate

Course Format

Self-paced
Online
Video lectures
Hands-on exercises

Similar Courses

Healthcare Data Analytics
Healthcare Management

Related Education Paths

Notable People in This Field

Dr. David Bates
Dr. Robert Wachter

Related Books

Description

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.

When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated.

Outline

Telemedicine, Patient Portals, and Medical Devices
Introduction to Telemedicine
Telemedicine and COVID-19
Troubleshooting Telemedicine
What Are Patient Portals?
Behind the Scenes: IT Support for Patient Portals
Behind the Scenes: Medical Device Installation
Appendix A: Telehealth Definitions
HealthIT.gov: What is a Patient Portal?
What is a Medical Device?
LAN: Definition
Wireless LAN: Definition
Module 1 Practice Quiz

Operational Needs in Health IT
Self-Service Ticketing Systems
Ticketing Systems in Healthcare: Priority Levels
Tiered Support: Levels 1, 2, 3
Help Desk Tip Sheets and Knowledge Base Articles
Printer Problems in Healthcare
Barcode Scanners and Patient Wristbands
Module 2 Practice Quiz

JIRA and Documentation
What is JIRA?
JIRA Process and Documentation
JIRA Tickets and Change Requests
Scheduled and Unscheduled Downtime in Health IT
Downtime Procedures
Plan B: A Practical Approach to Downtime Planning in Medical Practices
Module 3 Practice Quiz

Health IT and Patient Safety
What is a High-Reliability Organization?
Health IT and Patient Safety
Checklists for Health IT and Patient Safety
Medical Errors and Patient Safety
What is a Sentinel Event?
High Reliability
Checklists in Healthcare
Adverse Events, Near Misses, and Errors
Sentinel Events
Module 4 Practice Quiz
End of Course Quiz

Summary of User Reviews

Discover how to manage healthcare IT operations and ensure patient safety with this comprehensive course. Read through the reviews to find out what users are saying about it.

Key Aspect Users Liked About This Course

Many users thought the course was well-structured and easy to follow

Pros from User Reviews

Comprehensive coverage of healthcare IT operations
Clear and concise explanations
Engaging and interactive course material

Cons from User Reviews

Some users found the course content to be too basic
Limited real-world examples
No hands-on practical exercises

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