Course Summary
This course provides an introduction to conflict resolution and mediation strategies. Students will learn how to effectively communicate and negotiate in order to resolve disputes in a variety of settings.Key Learning Points
- Understand the key principles and theories of conflict resolution and mediation
- Develop effective communication and negotiation skills
- Learn how to manage and resolve disputes in a variety of settings
Related Topics for further study
Learning Outcomes
- Understand the principles and theories of conflict resolution and mediation
- Develop effective communication and negotiation skills
- Learn how to manage and resolve disputes in a variety of settings
Prerequisites or good to have knowledge before taking this course
- No prior experience in conflict resolution or mediation is required
- Basic proficiency in English language
Course Difficulty Level
BeginnerCourse Format
- Online self-paced course
- Video lectures
- Interactive assignments and quizzes
Similar Courses
- Negotiation and Conflict Resolution
- Mediation and Conflict Resolution
Related Education Paths
Related Books
Description
Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.
Outline
- Mediation Essentials
- Introduction of the MOOC
- Mediation : introduction and definition
- Mediation : where, why ?
- Mediation : How ? Roles and styles
- The advantages of mediation
- The mediation cycle (part 1)
- The mediation cycle (part 2)
- At the end of this lesson..
- At the end of this lesson...
- Module 1 - Lesson 1 : Practice Quiz
- Module 1 - Lesson 2 : Practice quiz
- Module 1 : Final Graded Quiz
- Mediation in practice
- Getting ready: as a party
- Getting ready: as a mediator
- Resources for the mediator
- Joint or Separate Meeting?
- The challenge of confidentiality
- Traps for the mediator
- At the end of this lesson
- At the end of this lesson...
- Module 2 - Lesson 1 : Practice quiz
- Module 2 - Lesson 2 : Practice quiz
- Module 2 : Final Graded Quiz
- Mediation in the Workplace part 1
- The diversity of workplace conflicts
- Mediation within an organization's "Dispute resolution system"
- Mediation of individual grievances, in work : the case of supervisor harassment (part 1)
- Mediation of individual grievances, in work : the case of supervisor harassment (part 2)
- At the end of this lesson...
- At the end of this lesson...
- Case study - workplace dispute
- Module 3 - Lesson 1 : Practice quiz
- Mediation in the Workplace - part 2
- Mediation of collective conflicts in work (part 1)
- Mediation of collective conflicts in work (part 2)
- Before you begin
- At the end of this lesson...
- Before you begin
- Module 4 : Practice quiz
- Module 4 : Final Graded Quiz
- Mediation in International Relations
- Introduction
- What is International Political Mediation?
- The Taif Agreement (1989) - part 1
- The Taif Agreement (1989) - part 2
- Mali - part 1
- Mali - part 2
- Mediation in a Protracted violent War: bringing peace to Syria - part 1
- Mediation in a Protracted violent War: bringing peace to Syria - part 2
- Mediating Conflict in Europe: the case of Ukraine - part 1
- Mediating Conflict in Europe: the case of Ukraine - part 2
- Why do mediators mediate?
- Conclusion
- At the end of this lesson...
- At the end of this lesson...
- At the end of this lesson...
- At the end of this lesson...
- At the end of this lesson...
- Module 5 : Practice quiz
Summary of User Reviews
Read reviews of the conflict resolution and mediation course on Coursera. Users have praised the course for its comprehensive curriculum and practical approach. Overall, the course has received positive feedback from learners.Key Aspect Users Liked About This Course
Many users found the practical approach of the course to be very helpful.Pros from User Reviews
- Comprehensive curriculum covering various conflict resolution techniques
- Practical approach with real-life examples and case studies
- Engaging and knowledgeable instructors
- Flexible schedule with self-paced learning
- Affordable pricing compared to other similar courses
Cons from User Reviews
- Some users felt that the course was too basic and lacked in-depth coverage of certain topics
- Limited interaction with instructors and other learners
- No opportunities for hands-on practice or simulations
- Some technical issues with the platform and course materials
- No certification or accreditation offered upon completion
Alan Jenkins
4.7 Raiting
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