Course Summary
This course explores the principles of quality healthcare and how healthcare organizations can improve their quality of care. Students will gain an understanding of healthcare systems, clinical processes, and patient outcomes.Key Learning Points
- Learn the fundamental principles of quality healthcare
- Understand the challenges facing healthcare organizations today
- Explore strategies for improving healthcare quality and patient outcomes
Job Positions & Salaries of people who have taken this course might have
- Quality Improvement Coordinator
- USA: $63,000
- India: ₹7,50,000
- Spain: €32,000
- Healthcare Administrator
- USA: $88,000
- India: ₹12,50,000
- Spain: €40,000
- Clinical Quality Analyst
- USA: $70,000
- India: ₹9,00,000
- Spain: €36,000
Related Topics for further study
Learning Outcomes
- Gain an understanding of healthcare systems and clinical processes
- Develop skills in data analysis and quality improvement
- Learn strategies for improving patient outcomes
Prerequisites or good to have knowledge before taking this course
- Basic understanding of healthcare systems and processes
- Familiarity with data analysis tools
Course Difficulty Level
IntermediateCourse Format
- Online
- Self-paced
- Video lectures
Similar Courses
- Healthcare Analytics
- Healthcare Informatics
Related Education Paths
Notable People in This Field
- Dr. Atul Gawande
- Dr. Marty Makary
Related Books
Description
Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement.
Outline
- Establishing a Framework for Quality & Safety
- Welcome to the Course!
- An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)
- The Unsettling Facts
- Models for Change
- Summary
- Please tell us more about you as a learner....
- Module 1 Readings & Resources
- Module 1 Practice Quiz
- Safety as a First Principle of Quality
- Introduction
- The Lewis Blackman Story
- The Science of Patient Safety
- Systems Re-Engineering
- Human Factors
- Summary
- Module 2 Readings & Resources
- Module 2 Quiz
- Measures & Measurement
- Introduction
- A Framework for Measures
- What Makes a Good Measure?
- Measurement: Why & What
- Use & Reporting of Measures
- Summary
- Module 3 Readings & Resources
- Desirable Measures Checklist
- Module 3 Quiz
- Quality and Safety Improvement Science
- Introduction
- Identifying the Problem & Benchmarking
- Quality Improvement Process
- QI as a Team Sport
- Quality Innovations: An Interview with Jesse Hines
- Summary
- Module 4 Readings and Resources
- Module 4 Quiz
- Leadership for Quality & Safety
- Introduction
- Culture of Improvement and Safety: Models for Creating More Effective Organizations
- Leadership and Followership in a Culture of Quality
- Knowing Who You Are as a Leader
- Overcoming Resistance to Change
- Summary
- Module 5 Readings & Resources
- Module 5 Quiz
Summary of User Reviews
Read reviews from past participants of the Quality Healthcare course on Coursera. Users have praised the course for its comprehensive approach to healthcare quality and its practical applications. Overall, the course has received high ratings from participants.Key Aspect Users Liked About This Course
Many users have praised the course for its comprehensive approach to healthcare quality, which explores both theoretical concepts and practical applications.Pros from User Reviews
- Comprehensive approach to healthcare quality
- Practical applications of concepts taught in the course
- Engaging and knowledgeable instructors
- Flexible online format allows for self-paced learning
- Useful resources and materials provided throughout the course
Cons from User Reviews
- Some users found the course content to be too basic
- A few technical issues were reported with the online platform
- Limited opportunities for interaction with other participants
- Not all topics covered in depth, some areas were left out
- Not suitable for those looking for a highly specialized or advanced course
Gregory Pawlson
4.8 Raiting
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