Course Summary
This course explores the concepts and tools of conflict transformation, and equips learners with the skills to address complex conflicts in a constructive and peaceful manner.Key Learning Points
- Understand the different types of conflict and the role of power dynamics in conflict situations
- Learn effective communication and negotiation strategies
- Develop skills in problem-solving and conflict resolution
Related Topics for further study
Learning Outcomes
- Understand the dynamics of conflict and how to address them
- Develop communication and negotiation skills
- Gain practical experience in conflict resolution
Prerequisites or good to have knowledge before taking this course
- No prior knowledge or experience in conflict resolution is required
- Basic proficiency in English language
Course Difficulty Level
IntermediateCourse Format
- Online self-paced course
- Video lectures with quizzes and assignments
- Peer-reviewed assignments
Similar Courses
- Negotiation and Conflict Resolution
- Managing Conflict in Organizations
Related Education Paths
Related Books
Description
This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.
Outline
- Conflict As an Opportunity?
- Welcome and an Introduction to the Course
- Conflict Transformation Introduced
- Understanding Conflict
- The Four Dimensions of Change
- Conflict Is a Nested Phenomenon
- Constructive Change and Nonviolent Resistance
- Week 1 Recap
- Course Outline and Grading Information
- Fundamental Texts on Conflict Transformation
- Nested Theory and Nonviolent Resistance
- Practice
- Know Thyself: How Do You Respond to Conflict and Why Do You Respond That Way?
- Self-Assessment Overview
- The Five Conflict Styles
- Which Style Is Best for What Kind of Conflict?
- The Brain's Response to Conflict
- The Body's Response to Conflict
- Week 2 Recap
- Discover Your Conflict Style
- Weekly Readings
- Physical and Psychological Responses to Stress
- Practice
- What in the World Is Going On? Analyzing Conflict
- Analyzing Conflict Overview
- "Trouble at the Bus Stop"
- The ABC Tool
- The Onion Tool
- The Tree Tool
- Week 3 Recap
- Weekly Readings
- Case Study and Tools Handout
- Conflict Analysis Organizations, Resources, and Manuals
- Practice
- Doing Well in the Middle
- Engaging Conflict from a Middle Ground
- Phases of the Mediation Process
- The Role of the Mediator
- Mediation Demonstration
- Defining a Circle Process
- Elements of the Circle Process
- Week 4 Recap
- Weekly Readings
- Mediation and Circle Process Handout
- Practice
- No Easy Road: The Ongoing Work on Conflict Transformation
- Other Conflict Considerations
- How to Deal with Conflict Erupting Out of Nowhere
- How to Deal with Ongoing Conflict
- Identifying Deeper Issues
- Week 5 Recap
- Weekly Readings
- Bibliography
- Practice
Summary of User Reviews
Learn Conflict Transformation on Coursera - a course that teaches you how to deal with conflicts in a peaceful and constructive way. Reviewers have rated it highly for its practical approach and real-life examples. Many users found the course easy to follow and engaging.Key Aspect Users Liked About This Course
Real-life examplesPros from User Reviews
- Practical approach
- Easy to follow
- Engaging content
- Useful for personal and professional growth
- Highly informative
Cons from User Reviews
- Limited interaction with instructors
- Some repetitive content
- No hands-on activities
- Not suitable for advanced learners
- Some technical issues with the platform
Ellen Ott Marshall
4.8 Raiting
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