Course Summary
This course provides practical skills and techniques to resolve conflicts in both personal and professional contexts. It covers various conflict resolution methods and strategies to effectively communicate and negotiate with others.Key Learning Points
- Understand the nature of conflicts and how to manage them
- Learn effective communication and negotiation techniques
- Apply conflict resolution methods in various situations
Related Topics for further study
Learning Outcomes
- Understand the nature of conflicts and how to identify them
- Develop effective communication and negotiation skills
- Apply various conflict resolution methods in different situations
Prerequisites or good to have knowledge before taking this course
- No prior knowledge or experience required
- Willingness to learn and practice new skills
Course Difficulty Level
BeginnerCourse Format
- Online
- Self-paced
Similar Courses
- Negotiation Skills
- Managing Conflict in Relationships and Organizations
- Leadership and Influence
Notable People in This Field
- Mediator and Conflict Resolution Expert
- Negotiation Expert and Co-founder of Harvard's Program on Negotiation
Related Books
Description
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Outline
- Getting Started
- Welcome Video
- Course Overview
- About our Guest Speakers
- Pre-Course Survey
- Active Listening Skills
- Active Listening Skills Lesson 1
- Active Listening Skills Lesson 2
- Case Study: Knowing When to Intervene
- Case Study: Using Active Listening Skills
- Case Study: Managing Conflict
- Book Review: MGMT
- Interview with Julie Espy
- Interview with Patrick Gough
- Active Listening Skills Debrief
- Communication Problems and Skills
- Communication Problems Lesson 1
- Solid Communication Lesson 2
- Case Study: Communication Issues
- Case Study: Getting to Collaboration
- Case Study: Communicating and Understanding
- Book Review: Now, Discover Your Strengths
- Resource: Conflict Mode Instrument
- Communication Problems and Skills Debrief
- Interview with Karen Kaye
- Usable Plan
- Usable Plan Lesson 1
- Usable Plan Lesson 2
- Case Study: Tension Between Employees
- Case Study: Facilitating a Meeting for Resolution
- Case Study: Establishing Ground Rules
- Book Review: Leadership: Theory, Application, and Skill Development
- Resource: Additional Case Studies
- Interview with Joseph Chatelle
- Usable Plan Debrief
- Course Wrap-up
- End of Course Video
- Message from UCI Extension
- Post-Course Survey
Summary of User Reviews
Discover the art of conflict resolution with this course on Coursera. Students rave about the dynamic and practical curriculum, which teaches useful strategies for managing conflicts and improving communication. Overall, this course receives high praise for its user-friendly format and engaging content.Key Aspect Users Liked About This Course
The course's emphasis on real-world scenarios and practical techniques for conflict resolutionPros from User Reviews
- Clear and concise explanations of conflict resolution strategies
- Engaging and interactive coursework
- Practical exercises that can be applied to real-life situations
- Excellent for both personal and professional development
- Provides a solid foundation for further study in this field
Cons from User Reviews
- Some users found the course content to be too basic
- Limited interaction with other students and instructors
- Heavy emphasis on video lectures may not be suitable for all learning styles
- Some technical issues with the online platform
- Not suitable for those seeking a more theoretical approach to conflict resolution
Najla DeBow
4.4 Raiting
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