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Communication Strategies for a Virtual Age

Approx. 7 hours to complete

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Course Summary

This course is designed to help individuals navigate communication in the virtual age, whether it be for personal or professional purposes. Through this course, students will learn how to communicate effectively through virtual platforms and build relationships with others online.

Key Learning Points

Learn how to communicate effectively through virtual platforms
Understand how to build relationships with others online
Develop skills to navigate communication in the virtual age

Learning Outcomes

Develop effective communication skills for virtual platforms
Build and maintain relationships with others online
Understand the importance of digital etiquette and online presence

Prerequisites or good to have knowledge before taking this course

No prior knowledge or experience required
Access to a computer and internet connection

Course Difficulty Level

Beginner

Course Format

Online
Self-paced

Similar Courses

Effective Communication in the Workplace
Digital Marketing Strategies
Building Relationships in the Virtual Workplace

Related Education Paths

Notable People in This Field

Gary Vaynerchuk
Simon Sinek

Related Books

Description

Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.

By the end of this course, you will be able to: • Apply communication principles and techniques for in-person and virtual teams • Use a science based approach to create impactful presentations • Refine your communication style to better persuade and influence others • Run more effective and impactful meetings • Incorporate strategies to have positive difficult conversations and make people feel valued and listened to *** This course will require you to record yourself speaking. Therefore you must have a phone/computer with a functional camera and microphone.*** WHO SHOULD TAKE THIS COURSE? Anyone looking for professional and/or leadership development. This class mainly uses examples from the professional, business environment. If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you. WHAT MAKES THIS COURSE EFFECTIVE? Many educational experiences describe and explain, but in this course we will apply and demonstrate. We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself. WHY SHOULD YOU TAKE THIS COURSE? We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change! This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

Knowledge

Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings

Outline

Introduction to Virtual Teams and Virtual Communication
Welcome to the Course!
What to expect?
The 3 traps of communication
First trap - Speaking in third person
Second trap - Speaking in formal language
Third trap - Speaking with too many details
Misconceptions, pros & cons
Three types of remote teams
Confessionals
Be so sensitive
Recognizing the 3 traps
To formal or not to formal
More traps!
Module 1 Quiz

Virtual Meetings: Boring to Awesome
Too much of a good thing?
(QCTT) + (PS) = Awesome
Interactive Awesome
What is a question?
Good or Bad?
Module 2 - Meetings

Influence, Power and Questioning Strategies in Virtual Collaboration
Communication Styles
Hostile (Bullets & Categories)
Indifferent (Help & Advice)
Uninformed (Empathy & POV)
Supportive (Everything and Everybody)
Underlying Motivations
Achievement
Affiliation
Power
Questions
Closed questions
Open Questions
Strategic Questions
Positional vs Principled Bargaining
Let's go deep
Jedi Mind Tricks
Nudging
This is just the tip
Let's play a game
Module 3 Quiz

Speaking and Presenting in a virtual context
5% Rule
Area 47
Goal Opportunity Statement
KNOW-Phrase
Belly Button Rule
The Lazy Rule
Picture Superiority Effect
Do you remember?
Science! Area 47
Do you see it?
Almost everything

Summary of User Reviews

Discover effective communication strategies for the virtual age with this Coursera course. Users enjoyed the practicality and relevance of the content.

Pros from User Reviews

Practical advice applicable to real-world scenarios
Engaging and knowledgeable instructors
Wide range of topics covered

Cons from User Reviews

Some users found the course material to be basic
Limited interaction with instructors and classmates
Occasional technical difficulties with the platform

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