Communication in the 21st Century Workplace
- 4.4
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Course Summary
Learn how to effectively communicate in the workplace by understanding different communication styles and improving your listening and speaking skills. This course also covers conflict resolution and other important workplace communication topics.Key Learning Points
- Understand the importance of effective communication in the workplace
- Learn how to identify and adapt to different communication styles
- Improve your listening and speaking skills
- Develop conflict resolution strategies
- Enhance your overall workplace communication abilities
Job Positions & Salaries of people who have taken this course might have
- Human Resources Manager
- USA: $70,000 - $120,000
- India: ₹5,00,000 - ₹15,00,000
- Spain: €30,000 - €60,000
- Marketing Manager
- USA: $60,000 - $120,000
- India: ₹4,00,000 - ₹20,00,000
- Spain: €25,000 - €50,000
- Team Leader
- USA: $40,000 - $80,000
- India: ₹3,00,000 - ₹10,00,000
- Spain: €20,000 - €40,000
Related Topics for further study
Learning Outcomes
- Develop a better understanding of the importance of communication in the workplace
- Identify and adapt to different communication styles
- Improve your overall workplace communication abilities
Prerequisites or good to have knowledge before taking this course
- No prior communication or workplace experience required
- Access to a computer and internet connection
Course Difficulty Level
IntermediateCourse Format
- Self-paced
- Online
- Video-based
Similar Courses
- Effective Business Communication
- Communication Fundamentals
- Communication Skills for Managers
Related Education Paths
- Business Communication Certification
- Leadership Communication Certification
- Conflict Resolution Certification
Notable People in This Field
- Amy Cuddy
- Simon Sinek
Related Books
Description
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
Knowledge
- Understand the benefits of effective communication in the workplace
- Identify and solve common obstacles to effective communication
- Decipher the communications styles of executive managers
- Apply proven techniques for effective conference calls and webinars
Outline
- Communicating With Peers
- Introduction
- 1.1 Communicating With Peers Part 1
- 1.2 Communicating With Peers Part 2
- 1.3 Book Chat: Working Effectively with Virtual Teams
- 1.4 Tips for Effective Virtual Meetings
- About this Course
- Please Take this Survey
- Lecture Slides
- Required Readings
- Module 1 Lecture Slides
- Module 1 Required Readings
- Resources for Working with and Managing a Virtual Team
- Slides for Lecture 1.4
- Review
- Communicating With Your Manager
- 2.1 Communicating With Your Manager
- 2.2 Interview with Starbucks HQ Manager
- 2.3 Delivering Bad News
- 2.4 Communicating Change Effectively
- Module 2 Lecture Slides
- Module 2 Required Readings
- Review
- Communicating With Executives
- 3.1 Communicating With Executives
- 3.2 Deciphering the Communication Styles of Managers
- 3.3 Persuading Executive Managers
- Module 3 Required Readings
- Module 3 Lecture Slides
- Review
- Communicating With Your Direct Reports
- 4.1 Communicating with Your Employees
- 4.2 Giving Feedback to Your Employees
- 4.3 Book Chat: "Listen Up"
- Module 4 Lecture Slides
- Module 4 Required Readings
- Course Wrap-Up
- End of Course Survey
- Review
Summary of User Reviews
Read reviews for Communication in the Workplace course on Coursera. Users have praised the course for its practical approach and engaging content. Overall, the course has received positive feedback from users, who have found it helpful in improving their communication skills at work.Key Aspect Users Liked About This Course
Practical approach of the coursePros from User Reviews
- Engaging content that keeps the users interested throughout the course
- Practical tips and strategies that can be easily applied in the workplace
- Interactive assignments and quizzes that help users reinforce their learning
Cons from User Reviews
- Some users found the course too basic for their level of expertise
- A few users experienced technical difficulties while taking the course
- The course could benefit from more real-world examples and case studies
Patricia Bravo, MBA, SPHR
4.4 Raiting
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