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Business Process Management in Healthcare Organizations

Approx. 14 hours to complete

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Course Summary

This course introduces Business Process Management (BPM) concepts and explores their application in healthcare organizations. Students will learn how to identify, analyze, and improve healthcare processes to enhance patient care and reduce costs.

Key Learning Points

Learn BPM concepts and how they apply to healthcare organizations
Identify, analyze, and improve healthcare processes
Enhance patient care and reduce costs

Job Positions & Salaries of people who have taken this course might have

Healthcare Process Improvement Specialist
- USA: $70,000
- India: ₹5,000,000
- Spain: €40,000
Healthcare Business Analyst
- USA: $80,000
- India: ₹6,000,000
- Spain: €50,000
Healthcare Operations Manager
- USA: $100,000
- India: ₹8,000,000
- Spain: €65,000

Learning Outcomes

Identify key healthcare processes and their stakeholders
Analyze healthcare processes using BPM tools and techniques
Develop and implement process improvement initiatives

Prerequisites or good to have knowledge before taking this course

Basic understanding of healthcare operations
Familiarity with healthcare terminology

Course Difficulty Level

Intermediate

Course Format

Online self-paced course
Video lectures
Quizzes and assignments

Similar Courses

Healthcare Analytics
Healthcare Operations Management
Healthcare Quality Improvement

Related Education Paths

Notable People in This Field

Surgeon and Author
Former Chief Quality Officer, Intermountain Healthcare

Related Books

Description

Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For example, have you thought that there should be an easier way to read your bill or pay your bill? Or do you work in a healthcare organization and find yourself thinking that there must be better ways for the business processes to function? If you have, this course is for you.

Course content includes an overview of healthcare organization business processes including business process management approaches as well as a discussion of healthcare organization entrepreneurship as a business process. The course provides links to external sites to connect you to the larger "real world" of healthcare organization business processes, business process management, and entrepreneurship. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and a project. The project requires you to synthesize course material to design patient-centered business processes for a healthcare organization the way you would have things run in the best of all worlds. The design (submitted as an electronic word processing document in memo format) is an artifact of the course which you can circulate to colleagues or use as the basis for a talk or presentation event.

Outline

Lesson One: Healthcare Organization Business Processes and Management
[INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE
[INFO] Course Syllabus
[INFO] PDF of Course Content for Certificate Students Only
[INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE, OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH
[FUN] Welcome and Find Your Seat
[INFO] Welcome and Course Overview
[INFO] Welcome and Lesson One Overview
[INFO] Topic 1. Healthcare Organization Business Process Definition
[INFO] Topic 2. Healthcare Organization Business Process Management
[INFO] Topic 3. Healthcare Organization Operational Business Processes
[INFO] Topic 4. Healthcare Organization Supporting Business Processes
[INFO] Topic 5. Healthcare Organization Management Business Processes
[PREP] Read This Before Doing the Quiz [PREP] Lesson One "Create Your Own Healthcare Organization Business Processes"
[FUN] Lesson One Trivia Question
[FUN] Lesson One Trivia Question Answer
[FUN] Lesson One Virtual Field Trip
[INFO] PDF of Course Content for Certificate Students Only
[CERT] Lesson One Quiz
[PREP] Lesson One "Create Your Own Healthcare Organization Business Processes"

Lesson Two: Healthcare Organization Business Process Management Improvement and Innovation
[INFO] Welcome and Lesson Two Overview
[INFO] Topic 1. Healthcare Organization Business Process Improvement
[INFO] Topic 2. Healthcare Organization Business Process Re-engineering
[INFO] Topic 3. Healthcare Organization Research, Development, and Innovation Business Processes
[INFO] Topic 4. Healthcare Organization Technology Transfer Business Processes
[INFO] Topic 5. Healthcare Organization Disruptive Innovation and Entreprenurship Business Processes
[PREP] Read This Before Doing the Quiz [PREP] Lesson Two "Create Your Own Healthcare Organization Business Processes"
[FUN] Lesson Two Trivia Question
[FUN] Lesson Two Trivia Question Answer
[FUN] Lesson Two Virtual Field Trip
[CERT] Lesson Two Quiz
[PREP] Lesson Two "Create Your Own Healthcare Organization Business Processes"

Lesson Three: Healthcare Organization Electronic Patient/Customer Records Business Processes
[INFO] Welcome and Lesson Three Overview
[INFO] Topic 1. Electronic Health Record (EHR) Business Processes
[INFO] Topic 2. Electronic Medical Record (EMR) Business Processes
[INFO] Topic 3. Electronic Pharmacy/Medication Business Processes
[INFO] Topic 4. Electronic Dental Record (EDR) Business Processes
[INFO] Topic 5. Personal Health Record (PHR) Business Processes
[PREP] Read This Before Doing the Quiz [PREP] Lesson Three "Create Your Own Healthcare Organization Business Processes"
[FUN] Lesson Three Trivia Question
[FUN] Lesson Three Trivia Question Answer
[FUN] Lesson Three Virtual Field Trip
[CERT] Lesson Three Quiz
[PREP] Lesson Three "Create Your Own Healthcare Organization Business Processes"

Lesson Four: Design Patient-Centered Healthcare Organization Business Processes
[INFO] Welcome and Lesson Four Overview
[INFO] Topic 1. Synthesize Course Content
[INFO] Topic 2. Generate An Effective Electronic Memo
[INFO] Topic 3. Judge the Quality of a Memo
[FUN] Lesson Four Trivia Question
[FUN] Lesson Four Trivia Question Answer
[FUN] Lesson Four Virtual Field Trip
[INFO] Thank You For Participating in This Course
[CERT] Synthesize Course Content Self-Evaluation
[CERT] Generate an Effective Electronic Memo Self-Evaluation

Summary of User Reviews

Business Process Management in Healthcare Organizations course received positive reviews from users. They appreciated the practicality of the course content and how it can be easily applied in real-life healthcare scenarios.

Key Aspect Users Liked About This Course

The practicality of the course content

Pros from User Reviews

Well-structured and organized course content
Highly informative and relevant to the healthcare industry
Great insights and practical examples provided by the instructor
Engaging and interactive course modules
Easily applicable to real-life healthcare scenarios

Cons from User Reviews

Some users found the course content too basic or introductory
The course may require more time commitment than expected
The assessments were too easy for some users
The course may not be suitable for advanced learners
Some users found the course material to be repetitive

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