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Becoming Part of the Globalised Workplace

Approx. 11 hours to complete

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Course Summary

This course explores intercultural communication and the challenges of communicating effectively with people from different cultures. Students will learn practical strategies for bridging cultural gaps and developing effective communication skills in diverse settings.

Key Learning Points

Understand the impact of culture on communication
Develop strategies for effective cross-cultural communication
Learn to navigate cultural differences and build relationships

Learning Outcomes

Develop effective cross-cultural communication skills
Gain cultural awareness and sensitivity
Build stronger relationships with people from diverse backgrounds

Prerequisites or good to have knowledge before taking this course

Basic understanding of communication principles
Openness to learning about other cultures

Course Difficulty Level

Intermediate

Course Format

Online
Self-paced

Similar Courses

Cultural Intelligence
Global Business Strategy
International Relations

Related Education Paths

Related Books

Description

The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.

Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.

Outline

Module 1: Communicating Influence in the Workplace
Specialisation Introduction Video
Course Introduction
Video 1: Motivation
Communicate to Motivate
Using Nonverbal Cues
Persuasive Communications
Developing Persuasive Conversation
Readings
References and Readings
Persuasive Conversation
Quiz for Communicating for Understanding
Persuasive use of language

Make Effective Presentations
Make Effective Presentations
The Storyboard I
The Storyboard II
Strategies to Engage Attention
The Impactful Presenter
Manage the Q&A Session
Presentation with Visual Impact
Quiz on Effective Presentations
Quiz on Presentation slides and Managing Q & A Sessions

Engaging External Stakeholders and Counterparts
Engaging Stakeholders and Counterparts
Negotiation
The Negotiators Toolkit
The Language of Negotiation I
The Language of Negotiation II
Readings
Engaging with Small Talks and Goodwill
Understanding Negotiation I
Understanding Negotiation II
Understanding the Language of Negotiation

Summary of User Reviews

This intercultural communications course on Coursera has received positive reviews from many users. It is highly recommended for anyone interested in learning about communication across cultures. One key aspect that many users appreciated was the interactive nature of the course, which allowed for practical application of the concepts learned. However, some users found the course content to be too basic or repetitive, while others struggled with technical issues.

Pros from User Reviews

Interactive course design allows for practical application of concepts learned
Great for anyone interested in learning about communication across cultures
Engaging and knowledgeable instructors provide valuable insights and perspectives

Cons from User Reviews

Course content can be too basic or repetitive for some users
Technical issues can be a problem for some users
Limited opportunities for peer interaction and feedback

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