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Customer Journey Map - Guest Experience Enhancement Tool
by Hotel Management School Your learning Partner- 0.0
1.5 hours on-demand video
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts Customers are important for the business. In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty. Discovery stage (before sale/booking)...
$12.99
Professional Housekeeping - How to clean Glass items
by Hotel Management School Your learning Partner- 0.0
35 mins on-demand video
Learn professional housekeeping skills in hospitality - This module is about glass items In this Course Module, we are going to talk about the composition care and cleaning of glasses. Glasses are used extensively in the hotel industry from facades to cutlery and ceilings to decoration. As professional housekeepers, we need to have knowledge of maintaining glasses professionally....
$12.99
Hospitality & F&B Management - Suggestive Selling Skills
by Hotel Management School Your learning Partner- 3.5
1.5 hours on-demand video
How do we help guests by suggesting them what to buy and improve profits as well as guest satisfaction and loyalty Suggestive selling as commonly known in retail industry is selling a specific item or add-on item to what guest has bought. However, in hospitality suggestive selling refers to selling an item that guests may need but are unsure of....
$12.99
Hospitality Housekeeping - Metals - Composition & Cleaning
by Hotel Management School Your learning Partner- 3
34 mins on-demand video
Learn composition and cleaning method of different metals used in hospitality industry In the hospitality industry, we use various types of metals. These metals are made from different alloys, have different compositions, and require a different method for cleaning and maintenance....
$12.99
Hotel Management - Strategic overall Performance evaluation
by Hotel Management School Your learning Partner- 2.6
1.5 hours on-demand video
Modern performance Metrices, Financial & Non-financial Hotel performance, understanding of operation strategies As a hotel owner / operator you are always wondering how various hotel management strategies are performing and what are various performance metrices we can use for monitoring hotel performance. Hotel Operation and Management team may have different strategies to achieve their vision....
$12.99
Fundamentals and Practices in labour Cost Management
by Hotel Management School Your learning Partner- 3.9
2 hours on-demand video
how to understand, monitoring and maximize labor cost and Productivity in hospitality industry Labor cost is usually the biggest cost in hotel industry. Management of Labour cost is also not the easiest and usually a long term strategy. Cost Containment measure in short term involving labour are usually not received well....
$11.99
Fundamentals of Hospitality Revenue Management
by Hotel Management School Your learning Partner- 3.8
3 hours on-demand video
fundamental of process, reports and data requirements in Revenue Management, pricing, SWOT Analysis, demand forecasting Revenue Management is essential whenever businesses can charge different prices from different customers. Like airlines, hotels, restaurants & other service industries Revenue Management comes in picture where different peoples uses same product & services for different reasons and have different willingness to pay....
$9.99
Top Online Courses and Specializations | Coursera
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Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics....
Course Definition & Meaning - Merriam-Webster
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course: [noun] the act or action of moving in a path from point to point....
Free Online Courses | Stanford Online
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Free Online Courses. Our free online courses provide you with an affordable and flexible way to learn new skills and study new and emerging topics. Learn from Stanford instructors and industry experts at no cost to you....