Search result for Contact center optimization Online Courses & Certifications
Get Course Alerts by Email
Salesforce Service Cloud Consultant Certification Course
by Mike Wheeler- 4.4
11 hours on-demand video
contact center industry experience and expertise in Salesforce applications including the Explain the factors that influence key contact center metrics, KPIs, and business challenges. Describe how various components of a contact center can solve different business challenges. Given a scenario, determine appropriate contact center deployment strategies. CONTACT CENTER ANALYTICS taking into account data sources, data volume, and various contact center...
$22.99
Networks: Friends, Money, and Bytes
by Mung Chiang , Christopher Brinton- 4.7
Approx. 37 hours to complete
Contact us DPC through Optimization Waiting Functions and Price Optimization Capacity Allocation and Optimization...