Search result for Customer experience management Online Courses & Certifications
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Microsoft Dynamics 365 Customization and Configuration
by Brian Clark- 2
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Integrate the digital intelligence of Microsoft Dynamics 365 with your sales and customer service management processes to discover effciencies and revenue growth like never before....
$12.99
Certified Lean Management Professional
by OTIFAS Six Sigma- 3.7
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3 hours on-demand video
Lean management and Six Sigma are the most sought after business excellence strategies among the leading and progressive MNCs. Lean management is an essential part of lean thinking. The course contents are prepared by scholars, with more than 30 years of academic and industrial experience at leading MNCs....
$11.99
Salesforce Basics
by Stephane Muller- 4.4
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Approx. 16 hours to complete
In this course, you will learn about what the world’s number one Customer Relationship Manager (CRM) system has to offer. Trailhead Basic & Management Lightning Experience for Sales, and Accounts & Contacts...
Arts and Heritage Management
by Andrea Rurale- 4.7
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Approx. 16 hours to complete
The involvement of professionals and managers gives an incredible value to the learning experience of this course. RATIOS: HEDONIC CONSUMPTION AND THE ROLE OF EXPERIENCE 1 Introduction to Experience Consumption 5 Co-Creating Experiences and Levers for Experience Innovation 3 The Dynamic Model of Customer Loyalty 2 #Satisfaction: The Evaluation of Cultural Experience and the Gap Model...
Sales and CRM Overview
by Trailhead , Angela Prakash , Anthony Jones- 4.6
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Approx. 21 hours to complete
You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. Tracking Customer Relationship Information for Businesses...
IBM Customer Engagement Specialist Professional Certificate
by IBM Training and Skills- 0.0
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Approx. 24 hours to complete
And one of the hottest areas with high demand is in IT customer service and support. Welcome to the IBM Customer Engagement Specialist Professional Certificate Course! What strategies should I use to understand the problem the customer is experiencing? Why are typing skills important in Customer Service? What terms are specific to processes and methodologies used in customer service?...
Brand Management: Aligning Business, Brand and Behaviour
by Nader Tavassoli- 4.9
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Approx. 17 hours to complete
Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. Brand Purpose & Experience 12 Brand Portfolio Management (Part 1) 13 Brand Portfolio Management (Part 2)...
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Contact Center AI: Operations and Implementation
by Google Cloud Training- 0.0
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Approx. 7 hours to complete
Helping agents enhance the customer experience with knowledge bases, smart replies, and document assistance Environment Management Environment management Environment management...
ServiceNow IT Operations Management
by Packt Publishing- 3.6
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2 hours on-demand video
Ajay has 19 years' experience in the IT industry. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions....
$14.99
Brand and Product Management
by Luis Rodriguez Baptista- 4.7
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Approx. 14 hours to complete
Reading for Module 1 - Product strategy: Portfolio management concepts, types and tools. Reading for Module 2 - Product strategy: Portfolio management concepts, types and tools. Reading for Module 4 - Product strategy: Portfolio management concepts, types and tools. The customer experience journey. Use the Customer Experience Journey Tool Reading for Module 5: Toward a compelling customer touchpoint architecture...
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