Search result for Customer experience management Online Courses & Certifications
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Relationship Marketing Strategy for Financial Services
by Mukti Prakash Behera , Bindu K Nambiar , Hari S Iyer- 0.0
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6 Weeks
Ergo, it is imperative for Financial Services’ professionals to move from transaction management to relationship management and create meaningful relationships with the sole objective of enhancing customer value. The aim is to achieve customer loyalty and trust by providing an improved financial experience based on a complete understanding of the customer....
$149
Customer Service Basics
by Integrity Training- 3.8
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1 hour on-demand video
Customer Service Basics The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management....
$11.99
Customer Experience Journey Mapping
by Dr Osman Khan- 3.6
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1 hour on-demand video
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). This workshop is part of the larger Customer Experience Certification Workshop course, which helps you to learn Customer Experience in depth, and to prepare for the CCXP certification. Customer Experience tools which you can use Taught by one of the pioneering experts within customer experience...
$11.99
Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar Henríquez- 0.0
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1 hour on-demand video
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills Customer service is a necessary soft skill for anyone that has interactions with customers often. This course will show you the ECA Method for conflict management with difficult customers:...
$12.99
Becoming the customer service SUPERSTAR Certification course
by Yvonne Ohui MacCarthy, CSP- 4.1
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1 hour on-demand video
Certificatation Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. In short, your customer service management would improve....
$9.99
Customer Service Training | Keys To Satisfy Your Customers
by Jack Tran- 4.4
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1 hour on-demand video
An introduction to customer service and its importance in any business. With 5 years of experience in customer since I was a second-year student, I want to share all knowledge and experience in customer service, with the development in career path from Customer Service intern agent to a Customer Service Expert (or maybe from Junior level to the management/chief level)....
$12.99
Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
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1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service....
$14.99
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Customer Success: Build Cross-Functional Relationships
by Kristen Hayer- 4.3
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1.5 hours on-demand video
This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience....
$99.99
Telephone Etiquette - Customer Service Certification Course
by Yvonne Ohui MacCarthy, CSP- 4.6
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34 mins on-demand video
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service This telephone etiquette customer service course would enhance the customer experience of your customers and make customer service management easy. It is a double certificated course, meaning you get a certificate from Udemy and one from the Institute of Customer Service Professionals....
$11.99
[2021] Customer Service 2.0: Learn Digital Customer Service
by Davis Jones- 4.6
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1 hour on-demand video
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more. Authentic customer support for the social media / smartphone world Leverage customer support for product management Loyalty and customer relationship management Earn your Digital Customer Service Certificate fast! Product Teams that recognize the value of constructive customer engagement for rapid product iteration...
$13.99
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