Course Summary
This course explores different types of conflict and teaches strategies for effectively managing them. Through case studies and practical exercises, students will learn how to identify and address conflicts in personal and professional settings.Key Learning Points
- Understand the different types of conflict and their root causes
- Develop effective communication and negotiation strategies
- Learn how to manage emotions and maintain control in conflict situations
Related Topics for further study
Learning Outcomes
- Develop a deeper understanding of different types of conflict and their root causes
- Learn effective communication and negotiation strategies
- Develop emotional intelligence and learn how to manage emotions in conflict situations
Prerequisites or good to have knowledge before taking this course
- Familiarity with basic communication and interpersonal skills
- Access to a computer and internet connection
Course Difficulty Level
IntermediateCourse Format
- Online
- Self-paced
- Video lectures
- Case studies
- Practical exercises
Similar Courses
- Managing Conflict in the Workplace
- Conflict Resolution Skills
Related Education Paths
Notable People in This Field
- Mediator and Author
- Author and Psychologist
Related Books
Description
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Outline
- Getting Started
- Welcome Video
- Course Overview
- About Our Guest Speakers
- Pre-Course Survey
- Different Types of Conflict
- Different Types of Conflict Lesson 1
- Different Types of Conflict Lesson 2
- Case Study: Working Overtime
- Case Study: Dominating Team Member
- Case Study: Communicating with Coworker
- Interview with Brent Rasmussen
- Different Types of Conflict Lesson 1 Debrief
- Different Types of Conflict Lesson 2 Debrief
- Book Review: MGMT 3
- Book Review: The Courageous Follower
- Resource: Change Style Indicator
- Positive Aspects of Conflict
- Positive Aspects of Conflict Lesson 1
- Positive Aspects of Conflict Lesson 2
- Case Study: Finders Keepers
- Case Study: Professional Dress
- Case Study: Benefits Issue
- Interview with Joseph Chatelle
- Interview with Chris O'Neal
- Positive Aspects of Conflict Lesson 1 Debrief
- Positive Aspects of Conflict Lesson 2 Debrief
- Positive Ways of Dealing with Conflict
- Positive Ways of Dealing with Conflict Lesson 1
- Positive Ways of Dealing with Conflict Lesson 2
- Case Study: Performance Evaluation
- Case Study: Silence is Acceptance
- Case Study: Dealing with Young Workers
- Interview with Karen Kaye
- Positive Ways of Dealing with Conflict Lesson 1 Debrief
- Positive Ways of Dealing with Conflict Lesson 2 Debrief
- Book Review: Crucial Confrontations
- Book Review: Leadership, Theory, Skill Development
- Course Wrap-up
- End of Course Video
- Message from UCI Extension
- Post-Course Survey
Summary of User Reviews
Key Aspect Users Liked About This Course
Engaging contentPros from User Reviews
- Knowledgeable instructor
- Well-structured course material
- Comprehensive coverage of conflict types
- Useful for personal and professional growth
Cons from User Reviews
- Lack of interactive elements
- Lengthy lectures
- Not suitable for advanced learners
- No certificate of completion for free users
Najla DeBow
4.4 Raiting
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