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The Manager's Toolkit: A Practical Guide to Managing People at Work

Approx. 29 hours to complete

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Course Summary

Learn the art of managing people and leading teams with this comprehensive course. Gain new insights into team dynamics, leadership, and communication.

Key Learning Points

Learn how to lead diverse teams and foster a culture of creativity and innovation
Discover the importance of emotional intelligence in effective management
Understand the complexities of conflict resolution and learn how to navigate difficult conversations

Learning Outcomes

Develop effective communication and leadership skills
Learn how to manage and motivate diverse teams
Understand the importance of emotional intelligence in effective management

Prerequisites or good to have knowledge before taking this course

No prior experience required
A willingness to learn and apply new management techniques

Course Difficulty Level

Intermediate

Course Format

Online self-paced course
Video lectures and quizzes
Interactive exercises and case studies

Similar Courses

Effective Communication Skills
Leadership and Influence
Managing Conflict

Related Education Paths

Notable People in This Field

Simon Sinek
Brene Brown

Related Books

Description

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.

At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Outline

Introduction
Welcome and Introduction part 1
Introduction part 2
Introductory Readings
Optional Viewing

Interviews
Introduction and overview
The structured interview
The unstructured interview
Alternative to Interviews: tests and assessment centres
Other Varieties: Panels, Boards, telephone and virtual interviews
Recommended Readings
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Final Assessment

Leadership and Decision making
Leadership Session 1
Leadership session 2
Components of choice
Expected utility theory
How we actually make choices
How to improve decision making
A review of Leadership Theory and Competency Frameworks
How can decision making be improved?
Further readings
Session Quiz
Session quiz
Session quiz
Session quiz
Session quiz
Assessment for Leadership & Decision Making

Performance Management
An introduction to Performance Management
The Performance Management cycle
Performance Appraisal
Ways to evaluate individual performance
Designing a Performance Management system
Appraisal of performance and potential
Performance management and appraisal
PowerPoint Slides
SMART Goals- practice sheet
PowerPoint slides
PowerPoint Slides
PowerPoint Slides
PowerPoint Slides
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Performance Management

Pay as a motivator
Introduction and Overview
Just how important is pay as a motivator
Paying for Performance
Pay to Attract and Pay to Retain
The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator
Can Pay Demotivate Employees?
Chapter on Pay
Powerpoint Slides for Lectures
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Assessment for Pay as a motivator

Managing conflict at work
The nature and causes of conflict in organisations
Introduction to managing conflicts at work
Organisational culture and knowledge
Team level and the Individual level
Readings
PowerPoint slides
Further Reading
Session Quiz
Session Quiz
Session Quiz
Session Quiz
Assessment for managing conflict at work

Summary of User Reviews

Discover the art of managing people with Coursera's People Management course. The course has received positive reviews from satisfied learners. The course covers the essentials of leadership and management, providing learners with valuable skills to lead and manage teams effectively. One key aspect that learners appreciated was the practical and applicable nature of the course material.

Pros from User Reviews

Practical and applicable course material
Well-structured course content
Engaging and interactive learning experience

Cons from User Reviews

Limited focus on technical skills
Lack of personalized feedback from instructors
Some learners found the course pace too slow

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