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System Administration and IT Infrastructure Services

Approx. 28 hours to complete

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Course Summary

Learn how to manage and maintain IT infrastructure services, including servers, storage, and networking devices, to ensure they meet the needs of your organization.

Key Learning Points

Gain hands-on experience with system administration tasks and tools
Learn how to troubleshoot and resolve IT issues
Discover best practices for managing and maintaining IT infrastructure

Learning Outcomes

Learn how to manage IT infrastructure services effectively
Develop skills to troubleshoot and resolve IT issues
Gain hands-on experience with system administration tasks and tools

Prerequisites or good to have knowledge before taking this course

Experience with basic computer operations and terminology
Familiarity with the Windows and Linux operating systems

Course Difficulty Level

Intermediate

Course Format

Online self-paced
Video lectures
Hands-on projects

Similar Courses

IT Support: Networking Essentials
IT Support: Troubleshooting
IT Support: Cloud Fundamentals

Related Education Paths

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Description

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments

Outline

What is System Administration?
Course Introduction
What is Systems Administration?
Servers Revisited
The Cloud
Organizational Policies
IT Infrastructure Services
User and Hardware Provisioning
Routine Maintenance
Vendors
Troubleshooting and Managing Issues
In Case of Fire, Break Glass
Dion Michelle Obama Story
With Great Power Comes Great Responsibility
Never Test in Production
Assessing Risk
Fixing Things the Right Way
Navigating Coursera
Program Surveys
How to Use Discussion Forums
Get to Know Your Classmates
Supplemental Reading on KVM switch
Recording Your Actions
What is System Administration?
Systems Administration Tasks
What is System Administration?

Network and Infrastructure Services
What are IT Infrastructure Services?
The Role of IT Infrastructure Services in SysAdmin
Types of IT Infrastructure Services
How do Qwiklabs Work?
Heather First Tech Job
Server Operating Systems
Virtualization
Remote Access Revisited
FTP, SFTP, and TFTP
NTP
Network Support Services Revisited
DNS
DNS for Web Servers
DNS for Internal Networks
DHCP
Unable to Resolve a Hostname or Domain Name
What do Services Look Like in Action
Managing Services in Linux
Managing Services in Windows
Configuring Services in Linux
Configuring Services in Windows
Configuring DNS with Dnsmasq
Configuring DHCP with Dnsmasq
Supplemental Reading for IT Infrastructure Services
Supplemental Reading for Server Operating Systems
Supplemental Reading for Remote Access and SSH
Supplemental Reading for FTP Clients
Supplemental Reading for BIND/PowerDNS
Supplemental Reading for DNS and DHCP
Intro to IT Infrastructure Services
Physical Infrastructure Services
Network Services
Network Services

Software and Platform Services
Module Introduction
Configuring Communication Services
Configuring Email Services
Configuring User Productivity Services
Configuring Security Services
Heather Managing Self Doubt
What are file services?
Network File Storage
Mobile Synchronization
Configuring Print Services
Web Servers Revisited
What is a database server?
Is the website down?
Cloud Concepts
Typical Cloud Infrastructure Setups
When and How to Choose Cloud
Supplemental Reading for Chat Communication Services
Supplemental Reading for Email Services
Supplemental Reading for File Services
Supplemental Reading for Network File Storage
Supplemental Readings for Mobile Synchronization
Supplemental Reading for Print Services
Supplemental Reading for Web Servers (Revisited)
Supplemental Reading for Database Admin Jobs
Supplemental Reading for Troubleshooting with Developer Tools
Managing Cloud Resources
Software Services
File, Print, and Platform Services
Troubleshooting Platform Services
Software and Platform Services

Directory Services
Module Introduction
What is a directory server?
Implementing Directory Services
What is centralized management?
What is LDAP?
What is LDAP Authentication?
Heather Overcoming Obstacles
What is Active Directory?
Managing Active Directory
Managing Active Directory Users and Groups
Managing Active Directory User Passwords
Joining an Active Directory Domain
What is Group Policy?
Group Policy Creation and Editing
Group Policy Inheritance and Precedence
Group Policy Troubleshooting
Mobile Device Management (MDM)
What is OpenLDAP?
Managing OpenLDAP
Supplemental Reading for Centralized Management
Supplemental Reading for LDAP
Supplemental Reading for Kerberos
Supplemental Reading for Active Directory
Supplemental Reading for Group Security Principles
Supplemental Reading for EFS Features
Supplemental Reading for DFL & FFL
Supplemental Reading for Group Policy Troubleshooting
Supplemental Readings for Mobile Device Management (MDM)
Supplemental Reading for OpenLDAP
Supplemental Reading for Managing OpenLDAP
Introduction to Directory Services
Centralized Management and LDAP
Active Directory
Directory Services

Data Recovery & Backups
Module Introduction
What is Data Recovery?
Backing Up Your Data
Backup Solutions
Job transition
Testing Backups
Types of Backup
User Backups
What's a Disaster Recovery Plan?
Designing a Disaster Recovery Plan
What's a post-mortem?
Writing a Post-Mortem
Interview Role Play: Sys Admin
Supplemental Reading for GitLabs Data Recovery
Supplemental Reading for Backup Solutions
Supplemental Reading for RAID Levels
Planning for Data Recovery
Disaster Recovery Plans
Post-Mortems
Data Recovery & Backups

Final Project
Final Project Introduction
Alex passion & success
Congratulations!

Summary of User Reviews

Discover the essentials of system administration and IT infrastructure services with this informative course from Coursera. Students rave about the comprehensive coursework, engaging lectures, and challenging assignments. One key aspect that many users thought was good is the practical, hands-on approach to learning.

Pros from User Reviews

Comprehensive coursework
Engaging lectures
Challenging assignments
Practical, hands-on approach to learning
Great for beginners and advanced learners alike

Cons from User Reviews

Some topics may be too basic for experienced professionals
Limited interaction with instructors
Not enough emphasis on cybersecurity
Occasional technical difficulties with the platform
Lack of real-world case studies

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