Brief Introduction
Learn all there is to know about the ITSM processes and how they apply in ServiceNowDescription
What makes this course stand out from the crowd?
· Thorough introduction:
o ITSM
o ServiceNow
· Complete course, covers the most important ITSM processes:
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Problem Management
Change Management
CMDB – Configuration Management Database
Knowledge Management
Service Level Management
· Carefully designed, each lecture is divided into 5 parts:
o Definition
o Personas
o Use case(s)
o Process Diagram
o Demonstration(s)
· Quizzes and assignments at the end of each section.
· Engaging instructor (that's me) ready to answer your questions.
When to purchase this course?
You are starting or want to boost your IT career
You need a refreshment.
You want to explore a new platform
Rainy outside?!
Quarantined?!
The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don’t be left behind.
Requirements
- Requirements
- ServiceNow basic administration would be a plus but not mandatory considering that this course is not that technical
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Learn all there is to know about the ITSM processes and how they apply in ServiceNow What makes this course stand out from the crowd?...
