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Quality Improvement in Healthcare Organizations

Approx. 14 hours to complete

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Course Summary

This course focuses on teaching quality improvement methodologies and tools to improve healthcare organizations. It covers topics such as Lean, Six Sigma, and the Model for Improvement.

Key Learning Points

Learn quality improvement methodologies and tools
Apply these methodologies and tools to healthcare organizations
Improve healthcare outcomes and patient safety

Learning Outcomes

Understand quality improvement methodologies and tools
Apply these methodologies and tools to healthcare organizations
Improve healthcare outcomes and patient safety

Prerequisites or good to have knowledge before taking this course

Basic understanding of healthcare organizations
Familiarity with Microsoft Excel

Course Difficulty Level

Intermediate

Course Format

Online self-paced
Video lectures
Quizzes and assignments

Similar Courses

Healthcare Management: Quality and Patient Safety
Healthcare Innovation and Entrepreneurship

Related Education Paths

Notable People in This Field

Dr. Donald Berwick
Dr. John Toussaint

Related Books

Description

Have you ever though that healthcare quality could be improved - either where you get health care treatment or where you delivery health care? Have you ever thought that there should be a way for you to determine the relative quality of your choices? Have you found yourself thinking that there should be a way for you to provide your view and input on the quality of healthcare organization? Or do you work in a healthcare organization and find yourself thinking that there must be better ways to continuously and systematically improve the quality of your healthcare organization? If you have, this course is for you.

Course content includes an overview of quality and quality improvement programs, measures, and data in healthcare organizations. The course provides links to external sites to connect you to the larger "real world" of healthcare organization quality and quality improvement. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and a project. The project requires you to synthesize course material to design a quality improvement program for a healthcare organization the way you would have things run in the best of all worlds. The design (submitted as an electronic spreadsheet) is an artifact of the course which you can circulate to colleagues or use as the basis for talks or presentations.

Outline

Lesson One: Definition of Quality and Quality Improvement in Healthcare Organizations
[INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE
[INFO] Course Syllabus
[INFO] PDF of Course Content for Certificate Students Only
[INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE, OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH
[FUN] Welcome and Find Your Seat
[INFO] Welcome and Course Overview
[INFO] Welcome and Lesson One Overview
[INFO] Topic 1. Definition of Healthcare Organization Quality and Quality Improvment
[INFO] Topic 2. Healthcare Organization Quality Improvment Frameworks/Models
[INFO] Topic 3. Healthcare Organization Quality Domains
[INFO] Topic 4. Organizations Which Encourage Quality in Healthcare Organizations
[INFO] Topic 5. Types of Quality Measures in Healthcare Organizations
[PREP] Read This Before Doing the Quiz [PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"
[FUN] Lesson One Trivia Question
[FUN] Lesson One Trivia Question Answer
[FUN] Lesson One Virtual Field Trip
[INFO] PDF of Course Content for Certificate Students Only
[CERT] Lesson One Quiz
[PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"

Lesson Two: Quality and Quality Improvement Measures in Healthcare Organizations
[INFO] Welcome and Lesson Two Overview
[INFO] Topic 1. Medical Quality Measures in Healthcare Organizations
[INFO] Topic 2. Dental Quality Measures in Healthcare Organizations
[INFO] Topic 3. Pharmacy Quality Measures in Healthcare Organizations
[INFO] Topic 4. Health Insurance Plan Quality Measures
[INFO] Topic 5. Public Health Quality Measures of Healthcare Organizations
[PREP] Read This Before Doing the Quiz [PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"
[FUN] Lesson Two Trivia Question
[FUN] Lesson Two Trivia Question Answer
[FUN] Lesson Two Virtual Field Trip
[CERT] Lesson Two Quiz
[PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"

Lesson Three: Data Collection and Analysis Methodologies for Quality and Quality Improvement Measures in Healthcare Organizations
[INFO] Welcome and Lesson Three Overview
[INFO] Topic 1. Types of Quality Data in Healthcare Organizations
[INFO] Topic 2. Quality Data Methodology in Healthcare Organizations
[INFO] Topic 3. Quality Tools in Healthcare Organizations: Cause-and-Effect Diagram and Check Sheet
[INFO] Topic 4. Quality Tools in Healthcare Organizations: Control Charts and Histogram
[INFO] Topic 5. Quality Tools in Healthcare Organizations: Pareto Chart, Scatter Diagram, and Stratification
[PREP] Read This Before Doing the Quiz [PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"
[FUN] Lesson Three Trivia Question
[FUN] Lesson Three Trivia Question Answer
[FUN] Lesson Three Virtual Field Trip
[CERT] Lesson Three Quiz
[PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"

Lesson Four: Design a Healthcare Organization Quality Improvement Program
[INFO] Welcome and Lesson Four Overview
[INFO] Topic 1. Synthesize Course Content
[INFO] Topic 2. Generate An Effective Electronic Spreadsheet
[INFO] Topic 3. Judge the Quality of a Spreadsheet
[FUN] Lesson Four Trivia Question
[FUN] Lesson Four Trivia Question Answer
[FUN] Lesson Four Virtual Field Trip
[INFO] Thank You For Participating in This Course
[CERT] Synthesize Course Content Self-Evaluation
[CERT] Generate an Effective Electronic Spreadsheet Self-Evaluation

Summary of User Reviews

Discover how to improve healthcare quality in organizations with this course on Quality Improvement in Healthcare Organizations. Students have given positive feedback for this course, with many praising its well-structured content and informative resources.

Key Aspect Users Liked About This Course

Many users found the course content to be well-structured and informative.

Pros from User Reviews

Great course for those interested in quality improvement in healthcare organizations
Instructors are knowledgeable and engaging
Course materials are informative and easy to follow
Good mix of theory and practical application

Cons from User Reviews

Some users found the course to be too basic
Lack of interaction with instructors or other students
Course may not be suitable for those with advanced knowledge in the subject

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