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Negotiation, Mediation, and Conflict Resolution - Capstone Project

Approx. 10 hours to complete

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Course Summary

Learn the art of negotiation and how to effectively communicate with different types of people in various situations. Gain practical skills and strategies to achieve your goals in personal and professional settings.

Key Learning Points

Understand the principles of negotiation and how to apply them in real-life scenarios
Develop effective communication strategies for different situations and personalities
Learn how to overcome common negotiation obstacles and achieve successful outcomes

Learning Outcomes

Apply negotiation principles in various situations
Develop effective communication strategies
Overcome common negotiation obstacles

Prerequisites or good to have knowledge before taking this course

Basic understanding of business and communication principles
Willingness to practice and apply negotiation skills

Course Difficulty Level

Intermediate

Course Format

Online
Self-paced

Similar Courses

Effective Communication: Writing, Design, and Presentation
Negotiating the Impossible
Conflict Resolution Skills

Related Education Paths

Notable People in This Field

Chris Voss
Sheila Heen

Related Books

Description

This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization.

Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution. To be more specific, the following subjects must be mastered: - Get prepared for any negotiation; - Avoid traps; - Know how to prompt value-creating partnerships; - Structure an effective negotiation sequence; - Bargain in an efficient and respectful manner; - Overcome deadlocks; - Manager cultural differences in a negotiation; - Define what a mediation is and choose when to use it; - List different types of mediation; - Identify typical challenges and difficulties that most mediators face; - Choose the adequate strategies within a repertoire of options; - Identify the do’s and don’ts in mediation. The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors. We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation. This capstone project will comprise three exercises. Here is an overview. In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment. For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story. The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process. Each of these three exercises will be peer-evaluated. As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management.

Outline

Capstone project overview
Challenge yourself, you're worth it !
You are the expert now!
How will you be evaluated?
Before you begin !

Eye of the expert: analysing a negotiation
Analysis
Reminder : Preparation before Action
Reminder : People dimension - 3 elements to be prepared
Reminder :Problem dimension - Motivation
Reminder :Problem dimension - Solution at the table and justification
Reminder : Problem dimension - Solution away from the table
Reminder : Process dimension - 3 elements to be prepared
Thorough analysis of the chosen negotiation

Let's practice a negotiation
Presentation of the simulation
Before you start !
Self-analysis template

Let's practice a negotiation: Lesson Choices
WINNING THE CONTRACT: Instructions for Part A (You are FabEvents Senior Manager)
WINNING THE CONTRACT: Instructions for Part B (You are MacroTough Project Director)

What if it had been a mediation?
Use your mediation skills
Reminder: The advantages of mediation
Reminder: The Mediation Cycle (Part 1)
Reminder: The Mediation Cycle (Part 2)
Reminder: Joint or Separate Meeting?
Reminder: The challenge of confidentiality
Reminder: Traps for the Mediator
Conclusion
How will you be evaluated?
To refresh your memory

Summary of User Reviews

The Negotiation Project course on Coursera has received positive reviews from users. Many users have praised the course for its practical approach to negotiation skills. The course provides learners with useful tools and techniques to negotiate effectively in various situations. However, some users have mentioned that the course is time-consuming and requires a significant commitment. Other users have highlighted that the video lectures could be improved with more engaging content and better visuals.

Pros from User Reviews

Practical approach to negotiation skills
Useful tools and techniques provided
Interactive exercises and assignments
Valuable insights from experienced instructors

Cons from User Reviews

Time-consuming and requires a significant commitment
Video lectures could be more engaging
Limited interaction with instructors and peers
Some content may be repetitive
No certification or accreditation

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Negotiation, Mediation, and Conflict Resolution - Capstone Project

Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. To be more specific, the following subjects must be mastered:...

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